Sorrentino's Canadian Textbook for the Support Worker - Procedural Flashcards (5th Edition)

Procedural vocabulary and core concepts derived from Chapters 1, 2, 3, 6, and 7 of Sorrentino's Canadian Textbook for the Support Worker (5th Edition).

ADLs (Activities of Daily Living)

Tasks that involve the client's immediate physical body, including eating, bathing, grooming, dressing, toileting, and basic mobility.

IADLs (Instrumental Activities of Daily Living)

Complex daily tasks that support independent living in the community, such as meal preparation, grocery shopping, light housekeeping, managing finances, and transportation.

DIPPS

A core framework representing five essential principles for client interaction: Dignity, Independence, Privacy, Preference, and Safety.

Dignity (DIPPS)

The practice of treating a client with profound respect, such as knocking before entering, using their preferred name, and not talking over them.

Independence (DIPPS)

Promoting client autonomy by encouraging them to do as much for themselves as safely possible rather than performing tasks for them to save time.

Privacy (DIPPS)

Protecting a client's physical body during personal care and strictly shielding their medical and personal details from individuals outside the immediate care team.

Preference (DIPPS)

Asking and honoring a client's choices regarding their daily routines, clothing, food selection, and bathing times within safe boundaries.

Safety (DIPPS)

Minimizing risk of injury through environmental safety checks, correct body mechanics, locking mobility aids, and adhering to infection control standards.

Public Administration (CHA)

A principle of the Canada Health Act requiring provincial and territorial health insurance plans to be operated on a non-profit basis by a public authority.

Comprehensiveness (CHA)

A principle of the Canada Health Act requiring that insurance plans cover all medically necessary services provided by hospitals, medical practitioners, or surgical-dental professionals.

Universality (CHA)

A principle of the Canada Health Act establishing that $100\%$ of insured residents must be entitled to insured health services on uniform terms and conditions.

Portability (CHA)

A principle of the Canada Health Act ensuring residents traveling or moving between provinces/territories continue to be covered for emergency or necessary care by their home province.

Accessibility (CHA)

A principle of the Canada Health Act requiring reasonable, unimpeded access to insured health services without financial obstructions like user fees or extra-billing.

Professional Boundaries

The practice of keeping personal life separate from work, including refusing personal gifts, loans, and the exchange of personal phone numbers with clients.

Facility-Based Settings

Workplace environments such as long-term care or hospitals where the support worker follows standard institutional routines and managed layouts.

Community/Home Care Settings

Workplace environments where the support worker functions as a guest in the client's autonomous space and must perform scans for non-standard hazards.

Physical Health Observation

Monitoring objective physical signs including vital signs, skin condition, energy levels, functional mobility, sleep patterns, and expressions of pain.

Emotional and Mental Health Assessment

Identifying shifts in mood, signs of acute anxiety, persistent expressions of loneliness, confusion, or changes in coping mechanisms related to chronic illness.

Social Health Observation

Evaluating interaction levels with family, staff, or roommates and watching for signs of withdrawal or self-isolation.

Self-Awareness (Cultural)

The process of identifying one's own cultural practices, belief frameworks, and implicit biases to ensure they are not projected onto a client.

Cultural Competence

The delivery of sensitive care by inquiring about client traditions, avoiding stereotypes, and adapting communication cues to bridge language barriers.