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Last updated 8:38 AM on 6/10/26
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63 Terms

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PM : Project Manager

Responsible for planning, executing, monitoring, and closing projects

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PMO : Project Management Office

Standardizes project management processes and governance

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SME : Subject Matter Expert

Individual with specialized knowledge in a particular area

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SOW : Statement of Work

Defines the work, deliverables, scope, and expectations of a project

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TOR : Terms of Reference

Defines roles, responsibilities, authority, and governance

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WBS : Work Breakdown Structure

Hierarchical breakdown of project work into manageable components

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RACI : Responsibility Assignment Matrix

Defines Responsible, Accountable, Consulted, and Informed roles

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RAM : Responsibility Assignment Matrix

Another term for a RACI chart

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R : Responsible

Performs the work

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A : Accountable

Owns the outcome and final approval

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C : Consulted

Provides input before decisions are made

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I : Informed

Receives updates after decisions are made

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CCB : Change Control Board

Reviews and approves or rejects change requests

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CR : Change Request

Formal request to modify project scope, schedule, cost, or deliverables

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QA : Quality Assurance

Process-focused activities that prevent defects

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QC : Quality Control

Product-focused activities that identify defects

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UAT : User Acceptance Testing

End users verify that requirements have been met

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RCA : Root Cause Analysis

Technique used to determine the underlying cause of a problem

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FMEA : Failure Modes and Effects Analysis

Identifies potential failures and prioritizes risks

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RPN : Risk Priority Number

Risk score used in FMEA (Severity × Occurrence × Detection)

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KPI : Key Performance Indicator

Metric used to measure performance

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SLA : Service Level Agreement

Defines expected service levels and performance standards

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MVP : Minimum Viable Product

Smallest functional version of a product that provides value

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CPM : Critical Path Method

Scheduling technique used to identify the longest path of dependent tasks

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PERT : Program Evaluation and Review Technique

Scheduling method using optimistic, pessimistic, and most likely estimates

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ROI : Return on Investment

Measures project financial benefit versus cost

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EVM : Earned Value Management

Method used to measure project performance

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PV : Planned Value

Budgeted value of planned work

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EV : Earned Value

Budgeted value of completed work

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AC : Actual Cost

Actual cost incurred for completed work

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CV : Cost Variance

EV minus AC

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SV : Schedule Variance

EV minus PV

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CPI : Cost Performance Index

EV divided by AC

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SPI : Schedule Performance Index

EV divided by PV

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RFI : Request for Information

Used to gather information from vendors

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RFQ : Request for Quote

Used to obtain pricing information from vendors

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RFP : Request for Proposal

Used to request complete vendor solutions

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ERP : Enterprise Resource Planning

Integrated system managing business operations such as accounting, HR, and inventory

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CRM : Customer Relationship Management

System used to manage customer interactions and sales

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PMIS : Project Management Information System

Tool used to manage project schedules, budgets, risks, and resources

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KMS : Knowledge Management System

Repository for organizational knowledge and lessons learned

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RMS : Resource Management System

Tracks and allocates project resources

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EDMS : Electronic Document Management System

Stores and controls project documents

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HIPAA : Health Insurance Portability and Accountability Act

U

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S

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law protecting healthcare information

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PII : Personally Identifiable Information

Information that can identify an individual

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PHI : Protected Health Information

Healthcare-related information protected by HIPAA

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GDPR : General Data Protection Regulation

European privacy regulation governing personal data

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KT : Knowledge Transfer

Process of transferring knowledge from project teams to support teams

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SDLC : Software Development Life Cycle

Structured process for software development from planning through maintenance

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BA : Business Analyst

Defines requirements and bridges business needs with technical solutions

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OPEX : Operational Expenditure

Ongoing operational costs

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CAPEX : Capital Expenditure

Major investment costs associated with acquiring assets

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BCR : Benefit-Cost Ratio

Compares project benefits to project costs

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IRR : Internal Rate of Return

Financial metric used to evaluate project investments

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NPV : Net Present Value

Difference between present value of benefits and costs

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SWOT : Strengths, Weaknesses, Opportunities, Threats

Strategic analysis framework

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SMART : Specific, Measurable, Achievable, Relevant, Time-bound

Goal-setting framework

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PDCA : Plan, Do, Check, Act

Continuous improvement cycle

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BIA : Business Impact Analysis

Evaluates the impact of disruptions on business operations

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DRP : Disaster Recovery Plan

Plan for restoring systems after a disruption

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BCP : Business Continuity Plan

Plan for maintaining operations during and after disruptions