Human resources management (chapter 2)

define HRM

the strategic approach to the management of employees to help a business gain a competitive advantage

define workforce planning

forecasting the number of workers and skills needed by an organization to achieve business objectives

Define labour turnover

the rate at which employees leave the business over a specific period

Dfn recruitement

the process of identifying the need for a new employee, defining a job to be filled and the type of person needed to fill it.

dfn Selection

he series of steps to which candidates are interviewed, tested and screened to choose the most suitable candidate for a vacant post

dfn recruitment agency

A business that offers the service of recruiting applicants to fill a vacant post.

dfn job description

a detailed list about the key points about a job to be filled, stating task and responsibilities

dfn person specification

a detailed list about the qualities, qualifications and skills that a successfull applicant will need to have.

dfn application form

a set of questions answered by a job applicant to give potential employer information.

dfn CV

a detailed document highlighting all of a person’s academic achievements, work experience and vitae

dfn resume

a document less detailed than a CV, provides work experience, educational background and skills relevant to the job applied for.

dfn reference

a comment from a trusted person about an applicant’s character or previous work performance

dfn assessment center

a place where a range of tests is used to job applicants on their potential ability to perform a role

dfn internal recruitment

when a business ais to fill a vacancy from the existing workforce

dfn external recruitment

when a business aims to fill a vacancy from outside the business

dfn employement contract

a legal document that sets out the terms and conditions governing a workers job

dfn redundency

when a job is no longer required, the employee becomes unnecessary through no fault of their own.

dfn dismissal

being dismissed or fired from a job due to incompetence or breach of conduct

dfn unfair dismissal

ending a workers contract for a reason the law declares unfair.

dfn employee morale

overall outlook, attitude and level of satisfaction of emplyees when at work

work life balance

a situation at which employees allocate the right amount of time and effort to their personal life outside of work

dfn equality policy

policies and processes aimed at achieving a fair organization where everyone is treated the same way without prejudice and has the opportunity to fulfill their potential

dfn diversity policy

practices and processes aimed at creating a mixed workplace and placing a positive value on diversity in the workplace

dfn training

work related education to increase the workforce skills and efficiency

dfn induction training

introductory training programme to familiarize new recruits with the system used in the business and the layout of the business site

dfn on the job training

instruction at the place of work on how the job should be carried out.

dfn off the job training

training undertaken away from the place of work

employee appraisal

the process of assessing the effectiveness of an employee judged against pre-set objectives

dfn multi-skilling

the training of an employee of greater skills to allow greater flexibility within the business

industrial action

measures taken by the workforce or trade union to put pressure on management to settle an industrial dispute in favour of the employees

collective bargaining

the process of negotiating the terms of the employment between an employer and a group of workers usually represented by the trade union official

trade union recognition

when an employer finally agrees to conduct negotiations on pay and working conditions with a trade union rather than bargain individually with each worker