Professional Communications

Encoding

the process of turning internal thoughts into a message someone else can receive

Decoding

the process of unpacking a message’s meaning

Proxemics

the study of how people use space

Corporate

pertaining to a large company

Revenue

money coming into the business

Conventions

customs

Gig

short-term contract

Modes

means of communication

Focus group

structured group interview

cognitive biases

preexisting mental frameworks

subjective

based on personal perspective

empathy

the ability to understand and relate to the feelings of another person

preemptive

preventative

Interpersonal conflict

conflict between or among persons

Free market economy

a system in which goods are bought and sold with little government interference

Social styles

ways of interacting with others

Employee morale

employee well-being, collective spirit and job satisfaction

Jargon

specialized technical vocabulary

Resilient

able to bounce back from challenges

Regulate

control

Communication apprehension

fear or anxiety about a communication situation

Mass communication

communication meant for a broad audience

Propaganda

the use of biased information to promote a particular point of view, often with political implications