communication final quiz

Main purpose of a cover letter

Persuade the employer you fit the role

Ethical dilemma

Choosing between values when both options have consequences

Ethical lapse

A clear failure to meet ethical standards

Groupthink

When people agree too quickly and ignore better ideas

Preventing groupthink

Assign a devil’s advocate and invite feedback

Constructive feedback

Focus on specific behavior and its impact

First step in writing process

Planning

Planning step includes

Audience analysis, purpose, and media selection

Bad news writing approach

Indirect approach

Direct approach is best for

Routine updates with neutral impact

Social media shift

From broadcasting to conversation

Intercultural misunderstanding first step

Pause and analyze context

Factor affecting culture (8 dimensions)

Age

Fix for exclusion in meetings

Add roles and structured turn

Accessibility tools

Help everyone, not just people with disabilities

Accessible video

Captions and brief text summary

Emailing many people

Use BCC

Screen reader friendly practice

Use headings and meaningful links

Low

context communication

High vs low

context risk

Meeting minutes

Not word

Clear meetings need

Decision recap and action items

Social media strategy question NOT included

Office dress code

ATS

friendly résumé

Accessible notes

Structured document with headings

Professional email

Simple name

Accessible link text

Descriptive and specific (e.g. meeting notes with details)

Audience analysis purpose

Match message to audience needs

Ethical lapse example

Misleading chart to exaggerate results

Reduce groupthink

Encourage structured critiques

Completing stage task

Proofreading

You

attitude example

Inclusive language

Use neutral terms like “their”

Rich communication medium

Delivering negative news

Low

context style

Cause of misunderstanding

Jokes that don’t translate

Monochronic culture

Focus on time, deadlines, structure

Slides purpose

Support speaker, not replace them

LinkedIn credibility

Align headline, summary, experience

Interview research

Company news and role info

Avoid for company research

Reddit threads

Yardstick approach

Compare options using same criteria

Start of report

Define purpose and audience

Strong research question

Specific and measurable

Primary data

Data you collect yourself

Secondary data

Data collected by others

Evaluate sources

Check author, date, purpose, evidence

Informational vs analytical

Facts vs interpretation

Quotation marks use

Exact words

Paraphrasing

Rewrite in your own words + cite

Executive summary

Quick overview of key points

Citing sources

Give credit even when paraphrasing

Slidument

Mix of slides and document

Euphemism

Softer wording (e.g. “rightsizing”)

Data mining

Finding patterns in large data

Proposal

Document arguing for action

Evaluate source question

Check for bias

Confidentiality

Protect personal information

Weak executive summary

Too many small details

STAR method

Situation, Task, Action, Result

Animations in presentations

Should support, not distract

STAR example (“I created…”)

Action