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overconfidence
over-estimate the potential benefits of the IT upgrade
Representativeness
judgement too focused on a representative observation rather than statistical evidence
Narrow framing
focus on one factor and not consider the broader picture
Miscalculation of probabilities
investors attach too low a probability to likely outcomes or too high probability to less likely outcomes
Ambiguity aversion
afraid of investments where there is a lack of information
Extrapolative expectations
investors may expect share prices to continue to follow past trends
Cognitive dissonance
continue to hold long term beliefs even if there is evidence to contradict those beliefs
Availability bias
pay more attention to facts which are more prominent in their minds
Conservatism
naturally conservatibe and resistant to changes in opinion