Chapter 04 Multiple Choice

An individual’s success as a pharmacy technician begins and ends with the ability to:

communicate both professionally and courteously.

The communication cycle includes the sender, the message, the channel, the receiver, and the:

feedback.

The goal of all communication is:

understanding.

Which of the following terms describes the verbal and nonverbal evidence that a message was received and understood?

Feedback

To maintain clarity and avoid conflict where possible, what should pharmacy technicians focus on?

The good of the patient

The type of communication you, as a pharmacy technician, will be engaged in the most is:

face to face.

Which of the following best exemplifies verbal communication in a pharmacy setting?

A pharmacist explaining medication dosage to a patient

Which of the following is a negative style of feedback?

Treating patients impersonally

Which of the following is not a communication barrier?

Gender

All of the following are the most crucial characteristics of a good pharmacy technician, except:

rationalization.

Which of the following principles establishes a patient’s right to self-determination?

Autonomy

What is “engagement” as part of positive feedback?

Interacting well, asking for clarifications

Sexual harassment may be verbal, written, or:

physical.

Personal and social bias, which brings about discrimination, is called:

prejudice.

Which of the following are tools an individual uses when required to deal with uncomfortable or threatening situations?

Defense mechanisms

Which of the following is a psychological defense mechanism wherein confrontation with a personal problem or with reality is avoided by not admitting its existence?

Denial

Which of the following actions best demonstrates professionalism for a pharmacy technician?

Following proper hand hygiene protocols before handling medications and interacting with patients