TIPS Studying

Sings of Drunkennes/Inebriation

In Order of How They Appear

• Lowered Inhibitions

• Impaire dJudgement

• Slowed Reactions

• Slowed Reaction Time

Signs of Third Party Situation

• Buys a ton of beers, but is only person present

• If they are purchasing for someone else and you can’t see them

Lowered Inhibitions

Note: Look for other signs of inebriation before refusing to serve, some people are just really loud

Mood Swings

Over Confidence

Extreme loudness

Risk Taking

Impaired Judgement

• Foul language

• Off Color Jokes

• Increase rate of drinking

• Becoming overly friendly

• Annoying other people

Slowed Reactions

• Glassy eyes

• Forgetting what they were talking about

Reasonable Efforts

• Check IDs

• Suggest food

• Call the police

• Suggest non-alcoholic drinks

• Refuse service

• Call a cab

ID Needs ___ to be valid

Photo and DOB

Guest Must

Take ID out of wallet

Underage Warning Sings

• Seem nervous, move frequently

• State they’re never carded

• Talking fast, asking lots of questions when checking IDs

• Come to the bar to order drinks for a table

• Order unusual drink (rum w/o coke)

Intoxication Rate Factors

Size

Body Fat

Women

Rate of Consumption

Strength of Drink

Food Intake

Strength of Drink

1oz 100-Proof Alc = 5oz Wine = 12oz Beer

Strength of Mixers

Straight Shot > Carbonated Mixer > Water Mixer > Juice Mixer

How Does Tolerance Effect BAC?

It doesn’t, it only makes it easier to control behavioral cues

Safe Service Guidelines

Behavioral Cues, Intoxication Rate Factors, Tolerance

How long for body to safely process one alcholic drink

1 hour

Time

The only thing that lowers BAC

If one increases rate of drinking but is otherwise fine…

Polietely suggest appetizer or non alcoholic beverage

If one is having trouble standing or buttoning coat

Do not serve any more alcohol or allow someone to drive

If guest protests when you turn down serving them

Call your manager

The Safe Service Guideline

If you ever have any doubts about serving alcohol, do not serve

When To Ask for Second Form of ID

When you need to verify the primary ID and need further proof of identity

Customer Service Guidelines

• Communicate Clearly (get to the point, but be polite)

• Use “I” statements (focus on what you as the server can do rather than what the guest cannot do)

Good Examples of “I” Statements

• I cannot serve you another alcholic drink, but would happy to give you soda or water

• Legally, I cannot serve you another drink

• I am concerned about your safety if I serve you another drink

The Intervention Model

1. Can guest legally consume alcohol? (List illegal alcohol sales)

2. Is the guest exhibiting any high-risk intoxication rate factors or behaviroal cues?

3. Do you have any doubts? If yes, don’t serve.

4. What are the customer service guidelines?