HUMAN PERFORMANCE LIMITATIONS REVIEWER

Involves everyone understanding and agreeing on

actions to be taken.

a. Lack of Knowledge

b. Lack of Assertiveness

c. Lack of Teamwork

c. Lack of Teamwork

Emotional factors, such as a death or illness in the

family, business worries, poor interpersonal

relationships with family, co-workers, supervisors,

and financial worries.

a. Stress

b. Fatigue

c. Distraction

a. Stress

Study that is concerned with relations between

people and work

a. Clinical Psychology

b. Experimental Psychology

c. Organizational Psychology

c. Organizational Psychology

'The effective use of all resources to include human

and other aviation system resources' is the

definition of:

a. Human Resourec Management (HRM)

b. Crew Resource Management (CRM)

c. Cockpit Conflict Resolution (CCR)

b. Crew Resource Management (CRM)

It is like an automatic time in the human brain.

a. Alarm clock

b. Circadian clock

c. Chicken clock

b. Circadian clock

Which of the following is NOT part of CRM's three pronged approach to 'error management'?

a. Avoid errors

b. Mitigate errors

c. Eliminate errors

c. Eliminate errors

It is an important element of human factors. It is a

complicated process that takes place in our brain to

be at attention, and reaching a decision.

a. Norms.

b. Noise

c. Situation Awareness

c. Situation Awareness

The study of the theoretical foundations of

information and computation and of practical

techniques for their implementation and application

in computer systems.

a. Computer Science

b. Medical Science

c. Cognitive Science

a. Computer Science

Failure to recognize all the consequences of an

action or lack of foresight is?

a. Lack of Knowledge

b. Lack of Awareness

c. Lack of Resources

b. Lack of Awareness

To do things better and faster without making

mistakes and letting things fall through the cracks.

a. Pressure.

b. Fatigue

c. Distraction

a. Pressure.

Is a major human factor that has contributed to

many maintenance errors resulting in accidents.

a. Pressure

b. Fatigue

c. Distraction

b. Fatigue

What are the three (3) medium of oral

communication?

a. Speaking, Feedback, Listening

b. Speaking, Listening, Feedback

c. Feedback, Listening, Speaking

b. Speaking, Listening, Feedback

What is Murphy's Law?

a. If something can go wrong, it will

b. God will do the rest

c. Black is Black

a. If something can go wrong, it will

Key human factor that can result in suboptimal,

incorrect, or faulty maintenance.

a. Lack of Communication

b. Lack of Teamwork

c. Lack of Assertiveness

a. Lack of Communication

It is the sum of all individual responsibilities

a. Group Responsibility

b. Individual Responsibility

c. Cooperative Responsibilit

a. Group Responsibility

What are the five (5) human senses?

a. Sense of sight, touch, taste, smell,

hearing

b. Touch, taste, smell, hearing, talking

c. Touch, taste, smell, hearing, listening

a. Sense of sight, touch, taste, smell,

hearing

What is fear of heights?

a. Symposia

b. Acrophobia

c. Claustrophobia

b. Acrophobia

It is the study of how the human think, how they

solve problems and the way in which they process

information. This knowledge can be critical to the

design equipment, software, and documentations.

a. Psychomotor Science

b. Evaluation Science

c. Cognitive Science

c. Cognitive Science

It is the study of factors such as size, strength, reach

and other dimensions that can be qualified to match

the human as machine.

a. Seismology

b. Dentistry

c. Anthropometry

c. Anthropometry

Is an unintentional wandering or deviation from

accuracy?

a. Unintentional Error

b. Intentional Error

c. Common Sense Error

a. Unintentional Error

Since we are all human, can anyone can perform

Human Factors?

a. True

b. False

c. Both

b. False

Is the science and art of healing?

a. Computer Science

b. Medical Science

c. Cognitive Science

b. Medical Science

The specific individual activity that is an obvious

event.

a. Active Error

b. Latent Error

c. Common Sense Error

a. Active Error

The application of human factors to machine/system

design attempts to:

a. Capitalize on human limitations and

compensate for human capabilities

b. Capitalize on human capabilities and

compensate for human limitations

c. Both A and B

b. Capitalize on human capabilities and

compensate for human limitations

It is the information received by the brain by the

way of concentrating on a particular element.

a. Attention

b. Listening

c. Talking

a. Attention

What is a compulsive feeling of fear of particular

things?

a. Symposia

b. Claustrophobia

c. Phobia

c. Phobia

Can interfere with one's ability to complete a task

because there is a lack of supply and support

a. Lack of Knowledge

b. Lack of Assertiveness

c. Lack of Resources

c. Lack of Resources

In system design and development, Human Factors

is:

a. Nice to have

b. Essential

c. Unimportant

b. Essential

What are called an assembly of information in such

a manner that the environment becomes

recognizable?

a. Attention

b. Listening

c. Awareness

c. Awareness

Protecting worker health, comfort, and well-being

also results in improved task performance and a

reduction in errors and accidents.

a. True

b. False

c. Both

a. True

It is the study that deals with your psychological

composure. It can address topics such as, emotions,

motivation, fears and other things

a. Educational Physiology

b. Human Anatomy

c. Clinical Psychology

c. Clinical Psychology

It applies to senses such as vision, hearing, balance

and overhaul health issues.

a. Medical Science

b. Physical Science

c. Biological Science

a. Medical Science

Short for normal or the way things are normally.

a. Norms

b. Fatigue

c. Pressure

a. Norms

Interdisciplinary scientific study of minds as

information processors.

a. Computer Science

b. Medical Science

c. Cognitive Science

c. Cognitive Science

While performing maintenance on an aircraft may

disrupt the procedure.

a. Pressure

b. Fatigue

c. Distraction

c. Distraction

It is the study of how people learn. The excellent

training programs are often the result of thin action.

a. Educational Physiology

b. Educational Psychology

c. Anatomy

b. Educational Psychology

Is the ability to express your feelings, opinions,

beliefs, and needs in a positive, productive manner?

a. Lack of Knowledge

b. Lack of Assertiveness

c. Lack of Resources

b. Lack of Assertiveness

No Orientation Difference in Technology When

performing aircraft maintenance can result in a

faulty repair that can have catastrophic results.

a. Lack of Knowledge

b. Lack of Teamwork

c. Lack of Assertiveness

a. Lack of Knowledge

Study how people learn and design the methods and

materials used to educate people of all ages.

a. Clinical Psychology

b. Experimental Psychology

c. Educational Psychology

c. Educational Psychology

The primary cause of accidents is?

a. Climate factors

b. Machine factors

c. Human factors

c. Human factors

What is a Human Factor Maintenance?

a. It is the relationship of the aircraft without

the flight instruction and direction for safe

operation

b. It is the relationship of the aircraft with the

flight instruction and without direction for

safe operation

c. It is the relationship of the aircraft with

the flight instruction and direction for

safe operation

c. It is the relationship of the aircraft with

the flight instruction and direction for

safe operation

Includes the study and application of psychology for

the purpose of understanding.

a. Clinical Psychology

b. Experimental Psychology

c. Organizational Psychology

a. Clinical Psychology

It can distract, disturb the workplace,

communication and camouflage warning sounds.

a. Norms

b. Machine

c. Noise

c. Noise

Includes the study of a variety of basic behavioral

processes:

a. Clinical Psychology

b. Experimental Psychology

c. Organizational Psychology

b. Experimental Psychology

A team differs from a 'group' in that a team is?

a. Have a larger number of people

b. Individually and collectively accountable

c. Is strongly dependent

b. Individually and collectively accountable

It is the term that encompassed all aspects of rest

and readiness for work.

a. Alertness

b. Norms

c. Cooperation

a. Alertness

Is a human factor in aviation maintenance that

typically develops over time?

a. Complacency

b. Fatigue

c. Distraction

a. Complacency

Anthropometrics is the study of?

a. Ancient cultural artifacts

b. Measurement of human physical

attributes

c. How people behave in social settings

b. Measurement of human physical

attributes

What is fear of enclosed spaces?

a. Claustrophobia

b. Symposia

c. Acrophobia

a. Claustrophobia

Human Factors is best applied in?

a. Just-in-time

b. As a retrofit

c. Early and often

c. Early and often

It is the study of how people learn. The excellent

training programs are often resulting of this action.

a. Anthropometry

b. Educational Psychology

c. Medical Psychology

d. Clinic Psychology

e. None of the above

b. Educational Psychology

It is the study that deals with your Psychological

composure. It can address topics such as emotions,

motivations fears, and other things.

a. Educational Psychological

b. Medical Science

c. Clinic Psychology

d. Anthropometry

e. Psychology

c. Clinic Psychology

It applies to senses such as vision, hearing, balance,

and overhaul health issues.

a. Clinic Psychology

b. Anthropometry

c. Cognitive Science

d. Medical Science

e. Doctor

d. Medical Science

It is the study of factors such as size, strength, reach

and other dimensions that can be qualified to match

the human as machine.

a. Educational

b. Clinic Psychology

c. Cognitive

d. Medical Science

e. Anthropometry

e. Anthropometry

It is the study of how human think, how they solve

problems and the way in which they process

information. This knowledge can be critical to

design equipment, software, and documentation.

a. Educational

b. Clinical Psychology

c. Cognitive Psychology

d. Medical Science

e. Anthropometry

c. Cognitive Psychology

.It is the information received by the brain by way of

concentrating on a particular event.

a. Signal Input

b. Awareness

c. Selective Attention

d. Decision Generator

e. Attention

e. Attention

What is called an assembly of information in such a

manner that the environment becomes recognizable?

The input data is organized, interpreted and

combined into information. Sight is good example.

a. Signal Input

b. Attention

c. Awareness

d. Selective

e. Decision Generator

c. Awareness

.It is the sum of all individual responsibilities.

a. Group Responsibilities

b. Team work

c. Team Structure and Culture

d. Group Building

e. Brain Storming

a. Group Responsibilities

.The primary cause of accidents.

a. Flight Crew

b. Airplane

c. Weather

d. Human Factors

e. Human Error

d. Human Factors

What is fear of height?

a. Distress

b. Acrophobia

c. Phobia

d. Claustrophobia

e. Vertigo

b. Acrophobia

What is the compulsive feeling of terror of

particular situations of things?

a. Claustrophobia

b. Distress

c. Acrophobia

d. Vertigo

e. Phobia

e. Phobia

What is fear of enclose spaces?

a. Claustrophobia

b. Circadian

c. Phobia

d. Distress

e. Acrophobia

a. Claustrophobia

It is a term that encompasses all aspects rest and

readiness for work.

a. Alertness

b. Circadian

c. Motivation

d. Phobia

e. Distress

a. Alertness

It can distract, disturb the workplace,

communication and camouflage warning sounds.

a. Alertness

b. Fatigue

c. Noise

d. Phobia

e. Interruption

c. Noise

It is an important element of human factors. It is a

complicated process that takes in our brain to be at

attention and reaching a decision.

a. Alertness

b. Motivation

c. Noise

d. Situation Awareness

e. Situation Decision

d. Situation Awareness

It is like an automatic time in the human brain.

a. Distress

b. Circadian Clock

c. Motivation

d. Phobia

e. Alertness

b. Circadian Clock

The pressure of sound influences hearing. What is

the pain threshold in decibel of a human being?

a. 100 db (A)

b. 120 db (A)

c. 140 db (A)

d. 150 db (A)

c. 140 db (A)

What is a human factor in maintenance?

a. It is the chain in events to allow the

accident to happen.

b. Are those conditions that affect a human in

the aviation maintenance work

environment

c. These are fatigues, poor communications,

personal little problems, smelly fumes, loud

noises, slippery floors and other which may

contribute to incidents or accidents.

d. It is the relationship of the aircraft with

the flight instructions and direction for

safe operation.

e. None of the above

d. It is the relationship of the aircraft with

the flight instructions and direction for

safe operation.

What is Murphy's Law?

a. If something can go wrong, it will

b. If something can happen, it will

c. If something is bad, It is always bad

d. If something is fun, it is bad

e. If you worry, be happy

a. If something can go wrong, it will

What are the three (3) medium of oral

communication?

a. Mouth (Speak), ear (hear), and result

(outcome)

b. Speaking (transmitting), Listening

(receiving), Feedback (give and receive)

c. Language (sound), Audio (aural), and total

(result)

d. Man to man, human to human, and man to

machine

e. None of the Above

b. Speaking (transmitting), Listening

(receiving), Feedback (give and receive)

. What are the five (5) human senses?

a. Sense of taste, pain, hearing, touch, vision

b. Sense of touch, hearing, love, sight, smell

c. Sense of smell, touch, sight, agony, hearing

d. Sense of taste, taste, touch, smell,

happiness

e. Sense of sight, touch, taste, smell,

hearing

e. Sense of sight, touch, taste, smell,

hearing

What is human factor in maintenance?

a. Safe Operation

b. Safety Procedures

c. Health

d. Ergonomics

e. Ease of Operation

a. Safe Operation

It is self-satisfaction as accompanied by loss of

awareness of the danger.

a. Norm

b. Stress

c. Complacency

d. Pressure

e. Fatigue

c. Complacency

An informal work practices or unwritten rules that

is acceptable to the group.

a. Complacency

b. Norm

c. Lack of Communication

d. Lack of Team work

e. Pressure

b. Norm

It is a mental, emotional or physical tension strain

or distress

a. Stress

b. Norm

c. Complacency

d. Fatigue

e. Distraction

a. Stress

.Creating a sense of urgency or haste

a. Pressure

b. Norm

c. Complacency

d. Stress

e. Fatigue

a. Pressure

Lack of working together to achieve a common goal.

a. Lack of Assertiveness

b. Lack of Awareness

c. Lack of Communication

d. Lack of Team Work

e. Lack of Knowledge

d. Lack of Team Work

Weariness from labor, or exertion, nervous

exhaustion, temporary loss of power and ability to

respond.

a. Norms

b. Stress

c. Complacency

d. Distraction

e. Fatigue

e. Fatigue

.Lack of experience of training for the task hand.

a. Lack of Knowledge

b. Lack of Assertiveness

c. Lack of Team Work

d. Lack of Communication

e. Lack of Awareness

a. Lack of Knowledge

Lack of clear direct statement and good

active listening skills.

a. Lack of Knowledge

b. Lack of Communication

c. Lack of Assertiveness

d. Lack of Awareness

e. Lack of Team Work

b. Lack of Communication

. Occur when members fail to carry out a required

task.

a. Omission

b. Commission

c. Fatigue

d. Stress

e. Pressure

a. Omission

When crew members carry out a task incorrectly or

do something that is not required.

a. Omission

b. Stress

c. Pressure

d. Norm

e. Commission

e. Commission

Performing a task not authorized.

a. Extraneous

b. Omission

c. Commission

d. Distraction

e. Interruption

a. Extraneous

Focus on positive actions that every employee can

take and also place an emphasis on professionalism

within the aviation maintenance community.

(opposite of Dirty Dozen)

a. The Magnificent Dozen

b. Human Error

c. Human Performance

d. The Magnificent Seven

e. Human Behavior

d. The Magnificent Seven

.Most Engineering related incidents are due to?

a. Installing worn or old components

b. Installing components incorrectly

c. Installing dirty connectors

b. Installing components incorrectly

What happened to contribute towards the incident in

1995 where a boeing 737 lost oil pressure and had to

divert?

a. Both warning indication were faulty, due to

crossed connections

b. The HP rotor drive covers of both engines

had not been refitted after a boroscope

inspection.

c. The boroscope inspection had been

inadequate.

b. The HP rotor drive covers of both engines

had not been refitted after a boroscope

inspection.

Professor James Reason explains that errors by

aircraft mechanics fall into one of the three

categories. These categories are:

a. Failure, fatigue, and distractions

b. Technique, fatigue, and distractions

c. Slips, mistakes, and violations

c. Slips, mistakes, and violations

All of the following are consequences of human

error, except?

a. Catastrophic

b. Mental Stressor

c. Personal Injury

b. Mental Stressor

All 'SHEL' model is another human factors tool, the

goal is to determine not only what the problem is,

but also

a. How we prevent the problem

b. How many factors contribute to error

c. Where and why it exist

c. Where and why it exist

Accidents and engineering faults are?

a. Insignificant and decreasing

b. Significant and increasing

c. Insignificant and increasing

b. Significant and increasing

The incident where a 737 lost oil from both engines

is a direct result of?

a. Poor design

b. Engine vibration

c. Human error

Human error

According to Dr. James reasons there are two types

of human failure which can occur, they are?

a. Proper and improper

b. Mental and physical

c. Active and latent

c. Active and latent

When we think of aviation safety in a contemporary

way, human error is?

a. The intervention point

b. The ending point

c. The starting point

c. The starting point

Most engineering related incidents are due to?

a. Installing worn or old components

b. Installing components incorrectly

c. Installing dirty connectors

b. Installing components incorrectly

The three types of human error are?

a. Active, latent, and stressor

b. Mental, situation, and physiological

c. Omission, commission, and extraneous

c. Omission, commission, and extraneous

If a 737 had both engines serviced and lost oil from

both engines in

a. can be expected to happen statistically due

to the number of aircraft in service.

b. would be a direct result of human error.

c. can be considered an acceptable

probability

b. would be a direct result of human error.

What is white finger?

a. A disorder of the finger which may occur

through continuous use of pneumatic

tools because of reduced blood flow.

b. A reaction when the white blood cells die

and contaminate the fingers.

c. A skin disorder caused by extensive contact

with oils and solvents.

a. A disorder of the finger which may occur

through continuous use of pneumatic

tools because of reduced blood flow.

All of the following are consequences of

human error, except

a. Mental stressor

b. Catastrophic

c. Personal injury

a. Mental stressor

An airworthiness Directive requires that a

propeller be altered. Certificated mechanics

could

a. Perform and approve the work for

return to service if it is a minor

alteration

b. Not perform the work because it is an

alteration

c. Not perform the work because they are not

allowed to perform and approve for return

to service, repairs or alterations to

propellers

a. Perform and approve the work for

return to service if it is a minor

alteration

When we think of aviation safety in a

contemporary way, human error is

a. The starting point

b. The ending point

c. The intervention point

a. The starting point