Chapter 07: Professional Development Programs

This set of flashcards covers the principles of professional development, including strategies, methods, and succession planning as outlined in the Hospitality Human Resource Management and Supervision Third Edition.

Professional Development

Experience, training, and education to help employees do their current jobs better and prepare them for other positions.

Knowledge or Skill Gap

The difference between current employee abilities and the knowledge or skills needed for their current job or for higher-level positions.

Operation's Responsibility (Development)

The role in professional development involving providing opportunities and paying for associated costs.

Immediate Manager's Responsibility (Development)

The role in professional development involving assessing needs, recommending and assisting in goal development, and assessing progress.

Employee's Responsibility (Development)

The role in professional development involving the achievement of agreed-upon goals.

Cross-Training

A method that allows for coverage during employee absences, business volume increases, or scheduling conflicts by training employees in different roles.

On-the-job training (OTJ)

A professional development method that occurs at the work site during normal business operations.

Delegation

Working with and through others to complete a task by sharing authority and entrusting employees to accomplish assigned tasks.

Fact-finding tasks

A type of delegated task where an employee gathers facts to analyze a problem.

Detail work

A type of delegated task that is helpful for learning complicated tasks.

“Standing in” tasks

A type of delegation where an employee represents their manager at meetings.

Mentoring

A process where an experienced employee provides advice, acts as a coach, counselor, and role model to a less experienced employee.

Temporary Assignment

A one-time situation where an employee is assigned to another job for the purpose of learning that job, distinct from a job rotation plan.

Succession Planning

A process to ensure employees will be recruited and prepared to fill key positions, generally completed for higher-level employees.

Networking

Developing professional relationships by attending conventions, association meetings, career days, or volunteering in the community.

ServSafe Food Protection

An example of an industry certification mentioned for continuous improvement in professional development.

Professional Development Planning Meeting

A meeting to provide feedback, listen to employee needs, discuss career options, and select a program of action with established review dates.