BUS101 Chap 8 Study Plan

Angry with her supervisor over a reprimand, Sasha deliberately deletes a report on a coworker's computer. This is an example of ______.

A counterproductive behavior

The pattern of actions by the members of an organization that directly or indirectly influences the organization's effectiveness is called ______.

Employee behavior

You show up on time, leave promptly, keep to yourself, and ignore office politics. You have been passed over for promotions despite excellent work performance. This is MOST LIKELY due to your lack of ______.

Organizational citizenship

Which of the following BEST describes the total set of work-related patterns of action that are expected of employees?

Performance behaviors

Bhavik is known to be helpful to new employees and always willing to stay late to help coworkers when they are up against deadlines. Bhavik is exhibiting which of the following?

Organizational citizenship

Zereth has missed work five times in the last month, which is beginning to detract from the effectiveness of her department. Which of the following BEST describes Zereth's absenteeism?

Counterproductive behavior

As a salesman for Fantastic Pharmaceuticals, Mitt is expected to keep his current customers happy and find new customers. Which term BEST describes Fantastic Pharmaceuticals' expectation of Mitt?

Performance behavior

Raphael is a good employee and is highly regarded by his clients. One client offered Raphael a job at their firm, and Raphael accepted. What type of behavior is Raphael's leaving the organization considered to be?

Counterproductive

In her job as a teacher, Shari tends to focus on a few tasks at one time. She is organized, systematic, careful, thorough, responsible, and self-disciplined. Shari exhibits a high level of ______.

Conscientiousness

Overall, Javier feels good about himself. He knows he is not without faults, but he believes he is a caring person, a trustworthy, conscientious employee, and a loving husband and father. This reflects Javier's ______.

Self-esteem

A colleague reprimanded by the boss shares his feelings with you. You listen empathetically, objectively explain the possible reasons for the boss's anger, and advise your colleague on how to avoid this in the future — all without upsetting or offending him. This is a classic example of using ______.

Emotional intelligence

Ramon has lots of energy and always engages his coworkers. He is sociable, talkative, and has never met a stranger. Which of the following personality dimensions does Ramon exhibit?

Extraversion

Carolina knows she needs to quit smoking to stay healthy, but she cannot resist smoking with her friends. She researches the health consequences and agrees it is bad for her health. She feels guilty every time she smokes but cannot seem to make herself stop. Which of the following is Carolina experiencing?

Cognitive dissonance

Aviva will never question her boss's decisions or let her boss know she disagrees with them. She feels her boss has power and insight based on his position in the company. Aviva has a high degree of which of the following?

Authoritarianism

Aisha's employees enjoy working for her because she is curious, willing to listen to their ideas, and willing to change her own ideas in response to new information. Which of the "big five" personality dimensions does Aisha demonstrate?

Openness

Apoorva has designed a training seminar to help employees better understand their levels of emotional intelligence, improve social skills, communication styles, and interaction preferences. Which of the following can Apoorva use to help employees assess personality traits in themselves and others?

The Myers-Briggs framework

______ is a person's belief about their capabilities to perform a task.

Self-efficacy

Which part of our attitude structure typically guides our behavior?

Intention

An individual's beliefs about the exchange of effort for rewards in the workplace form the basis of ______.

The psychological contract

According to ______, manufacturing plants across the United States were hiring experts to perform time-and-motion studies. Industrial engineering techniques were applied to each facet of a job to determine how to perform it most efficiently.

Scientific management

You have discovered that one of your most effective, creative, and long-term team members is desperately unhappy in her work translating English product instructions into Spanish. In her spare time, she paints and has shown her artwork in galleries. Her unhappiness is MOST LIKELY due to poor ______.

Person-job fit

Nila knows that her company expects her to come to work on time every day and perform to the best of her ability. In return, Nila expects fair pay, good benefits, and a safe and comfortable work environment. This is an example of ______.

A psychological contract

A psychological contract requires ______ on the part of the employee and ______ on the part of the organization, although the terms of this contract are not always explicitly negotiated.

Contributions; inducements

Which of the following BEST defines the person-job fit?

The extent to which a person's contributions and the organization's inducements match one another

______, if managed correctly by a company, is likely to result in higher performance and more positive attitudes from employees.

Person-job fit

According to the psychological contract, what contributions can an employer expect from its employees?

Effort

Sheila is a violinist hired by the Indianapolis Symphony. Due to COVID-19, the symphony cancelled its season and Sheila is out of work. She has taken a job at Home Depot to pay her bills. According to Maslow's hierarchy of human needs, Sheila cannot fulfill the need of self-actualization by playing the violin until she fulfills her ______ needs by paying her rent and buying food.

Physiological

During the 2020 COVID-19 pandemic, some workers at Amazon walked off their jobs because they felt the firm was not doing enough to protect their health. According to the two-factor theory, this is an example of ______.

Hygiene factors

On December 31, you award your hardest working employee of 20 years a $10,000 bonus. You also give newer employees a $2,000 bonus. Although this was not made public, the newer employees found out and are now grumbling. What motivational theory relates to this situation?

Equity theory

Which theory of motivation states that workers are motivated solely by money?

Classical theory

Jeorge thinks that all his employees are lazy and the only way to get them to work is to either reward them for good work or punish them for poor work. Jeorge uses which theory of motivation?

Theory X

According to McClelland, people who want reassurance and approval from others, and are concerned about others' feelings have a high level of which of the following?

Need for affiliation

The set of forces that cause people to behave in certain ways is known as ______.

Motivation

Manoj heard about a special task force and believes he has a good chance of being promoted if he is on it. Because he would like to be promoted, he talked to his manager about joining the task force. This is an example of which of the following?

Expectancy theory

______ focuses on social comparisons with people evaluating their treatment by the organization relative to the treatment of others.

Equity theory

______ is a set of procedures involving both managers and subordinates in setting goals and evaluating progress.

Management by objectives (MBO)

Ali was suspended without pay from her job as a customer service representative for cursing at a customer. According to reinforcement/behavior modification, this is an example of ______.

Punishment

In running your bookkeeping business, you find it hard to keep good employees because the commute into the city can take as long as two hours each way. To reduce turnover, your BEST alternatives would be to offer ______ and ______.

Telecommuting; flextime

Yui knows not to come to her boss's meetings late because when her coworkers were late, she had to witness her boss yelling at them. Yui has benefitted from which of the following?

Social learning

Woojin, the engineering manager for Magnificent Mustangs, used to have to get several approvals for any expenses of more than $10,000. Most equipment and parts necessary for his department are well over this amount. Woojin and his boss agreed that Woojin can now approve expenditures up to $50,000. This is an example of which of the following?

Participative management

John Deere gives its workers pay increases when they complete college courses and demonstrate mastery of new job skills. This is an example of ______.

Positive reinforcement

______ is a system of collaborative goal setting that extends from the top of an organization to the bottom.

Management by objectives

Scott is a stay-at-home dad working part-time from home. His children are now in school all day, and he feels ready to go back to work full time but needs flexibility for school schedules. How can Scott and his employer create a work schedule that accommodates the needs of Scott, his family, the organization, and customers?

Scott's employer could allow him to telecommute.

As instances of telecommuting increase, what have experts agreed is critical for the telecommuting process to be effective?

Constant communication