Estimation 12 (Data Continuity & Customer Support)

Your computer has been running backups for a year. Today, you make a change from backing it up to an external hard drive to backing it up to the cloud. What should you do next.

Verify that the cloud backup works

You are troubleshooting a MacBook Pro. When it turns on, you receive a screen with a flashing question mark. What is the likely cause.

Hard drive failure

You have been asked to design a backup solution for your manager’s workstation. Which option will be the fastest.

Local storage

After installing several new software applications, your friend notices that their computer boots very slowly. Which tool can they use to disable programs from running at startup on Windows.

System Configuration

You need to run an emergency backup of your computer, and you need it to finish as fast as possible. You just backed up about three weeks ago. Which backup option should you use.

Incremental

You are troubleshooting a computer problem. After testing the theory to determine the cause, what should you do next.

Establish a plan of action to resolve the problem and implement the solution

What type of computer backup will back up all selected files and then clear the archive bit.

Normal

While troubleshooting a Windows computer that may have a bad memory module, the computer freezes and displays a blue screen with white text and a STOP error. What generated that error message.

Windows

You are helping a neighbor buy a computer, and based on a recent experience, they insist that their system needs to remain working even if a hard drive fails. What should you suggest they buy.

RAID 1

You’re asked to troubleshoot a PC that’s not working properly. You push the power button but don’t see anything on the screen or hear any fans spinning. What is the most likely reason.

Defective power supply

You are troubleshooting a PC and see a gray text-based message about the boot disk on a black screen. What is the most likely source of this error message.

BIOS

You have just installed a new printer on your computer, and while it seems to be recognized by the operating system, it will not print. What is the first source to check for information on the problem.

The printer manufacturer’s website

Ron’s computer behaves normally for a time, and then his screen completely freezes up. The mouse and keyboard do not respond. What is the most likely cause of his problem.

Overheating

What type of backup will make a copy of all files on the computer, including user files and operating system files, to use in the event of a complete failure.

System image

You are troubleshooting a Windows PC that will not load the operating system. You insert the Windows USB flash drive and reboot. Which utility can you use to repair Windows.

Recovery Environment

When providing computer support and testing solutions, what should you always do first.

Test the simple stuff

What is the last step in the process of troubleshooting a computer.

Document the findings

You are asked to troubleshoot a computer, and your friend recommends you take a POST card with you. What can the POST card help you diagnose.

Startup problems where nothing is displayed on the screen.

Raul has just installed an older application on his Windows 8 computer, and it will not run. He asks you for advice. What should you tell him to try to make it run.

Use compatibility mode

When troubleshooting a computer problem, which of the following are steps you can take to identify the problem Choose two.

Talk to end users & Isolate the issue