Workplace Culture

omnipotent

What view of management refers to managers being directly responsible for an organization’s success or failure?

omnipotent

What view of management refers to the quality of the organization being determined by the quality of its managers?

omnipotent

What view of management refers to managers being held accountable for an organization’s performance; yet it is difficult to attribute good or poor performance directly to their influence on the organization?

symbolic

What view of management refers to much of the organization’s success/failure being attributed to the external factors outside of the manager’s control?

symbolic

What view of management refers to external factors influencing and constraining the ability of managers to affect outcomes?

symbolic

What view of management refers to managers symbolizing control and influence through their action?

Organizational Culture

A system of shared meanings and common beliefs held by organizational members that determines, in a large degree, how they act towards each other

Strong Cultures

are cultures in which key values are deeply and widely held

Strong Cultures

are cultures that have a strong influence on organizational members

the organization’s founder, past practices of the organization, behavior of top management

What are the sources of organizational culture?

Socialization

Organizational culture continues when like-minded employees who “fit” are recruited, and when there is a process of _______________ for new employees to help them adapt to the culture

Workplace Spirituality

The recognition that people have an inner life that nourishes and is nourished by meaningful work that takes place in the context of community

External Environment

Those factors and forces outside the organization that affect the organization’s performance

Specific environment

What component of the external environment refers to external forces that have a direct and immediate impact on the organization?

General environment

What component of the external environment refers to broad economic, socio-cultural, political/legal, demographic, technological, and global conditions that may affect the organization?

Environmental Uncertainty

The extent to which managers have knowledge of and are able to predict change their organization’s external environment

Complexity of the environment

the number of components in an organization’s external environment

Degree of change in environmental components

how dynamic or stable the external environment is

Stakeholders

Any constituencies in the organization’s environment that are affected by the organization’s decisions and actions

Innovation and Risk Taking

What dimension of organizational culture refers to the degree to which employees are encouraged to be innovative and to take risk?

Attention to Detail

What dimension of organizational culture refers to the degree to which employees are expected to exhibit precision, analysis, and attention to detail?

Outcome Orientation

What dimension of organizational culture refers to the degree to which managers focus on results or outcomes rather than on how these outcomes are achieved?

People Orientation

What dimension of organizational culture refers to the degree to which management decisions take into account the effects on people in the organization?

Team Orientation

What dimension of organizational culture refers to the degree to which work is organized around teams rather than individuals?

Aggressiveness

What dimension of organizational culture refers to the degree to which employees are aggressive and competitive rather than cooperative?

Stability

What dimension of organizational culture refers to the degree to which organizational decisions and actions emphasize maintaining the status quo?

Stories

In how employees learn culture, this refers to narratives of significant events or actions of people that convey the spirit of the organization

Rituals

In how employees learn culture, this refers to repetitive sequences of activities that express and reinforce the values of the organization

Material Symbols

In how employees learn culture, this refers to physical assets distinguishing the organization

Language

In how employees learn culture, this refers to acronyms and jargon of terms, phrases, and word meanings specific to an organization