01 Operat Manage 01

OSCM

Operations and Supply Chain Management. It is the design , operation , and improvement of the systems that create and deliver the firm’s primary products and services.

Macro operations

A broader view including Inbound Logistics (getting materials) and Outbound Logistics (distribution)

List 5 primary activities in Porter’s Value

Chain

1. Procurement & Inbound Logistics

2. Core Operations

3. Warehousing & Out bounding Logistics.

4. Marketing & Sales

5. Customer Service

Support functions in the operations value chain

Technology , finance accounting , HR.

OM (op manage) Systems View

1. Inputs (material, labor)

2. Process (transformation, value adding)

3. Output (goods, services)

Feedback and Planning/Control loops

Transformation in OM

Process of value creating or value adding. Middle step, where inputs are turned into smth useful for the customer.

Effectiveness

The Num 1, “What”. Doing the right thing. Weather the arrow hit the bullseye or no. (Actual Output/Planned Output).

Efficiency

The num 2 “How”. Doing the thing right. ~ Productivity. Do you need 1 arrow to hit the bullseye or 50? (Output/Input). How to make better, faster, cheaper