Chick-fil-A Federal Way Bagging Certification Study Guide

Vocabulary-style flashcards covering Chick-fil-A bagging protocols, hold times, and corporate pairings for certification study.

Hold time

The amount of times each item can be held in the chutes according to pathways standards.

Hold time: Fries

$2$ minutes.

Hold time: Nuggets

$5$ minutes.

Hold time: CFA Deluxe / Spicy Deluxe

No hold time; made to order and served immediately.

Hold time: Spicy sandwich / Original sandwich

$20$ minutes.

Hold time: Strips

$5$ minutes.

Hold time: Grilled nuggets / Grilled club sandwich

No hold time; made to order and served immediately.

Hold time: Hash Browns

$2$ minutes.

Hold time: Muffins

No hold time; made to order and served immediately.

Hold time: Biscuits

$20$ minutes.

Hold time: Chicken minis

$5$ minutes.

Corporate pairing: Salads

$1$ fork and knife.

Corporate pairing: Chicken noodle soup (Cup or Bowl)

$2$ saltine crackers and a spoon.

Corporate pairing: Tortilla soup (Cup or Bowl)

$1$ packet of tortilla strips and a spoon.

Corporate pairing: Berry parfait

$1$ granola packet and a spoon.

Corporate pairing: Breakfast bowl

$1$ jalapeno salsa and $1$ fork.

Corporate pairing: Cookie parfait

$1$ serving of oreo cookies and $1$ spoon.

Bagger allergy protocols

Clean and sanitize all food contact surfaces, change food service gloves, and wash hands.

Allergy glove change trigger

Orders that have an open comment such as "allergy to gluten" or whichever the specific allergy is.

Ready-to-eat food PPE

Hair net and gloves.

Blue tray

Used by the First Bagger for drive-thru orders.

Black tray

Used by the First Bagger for dine-in orders.

Orange tray

Used by the First Bagger for carryout or third-party delivery orders.

First Bagger primary responsibilities

Bumping orders, matching trays, choosing correct bag sizes, and managing the secondary side (salads, strips, grilled/regular nuggets, wraps, mac and cheese, treats).

Second Bagger primary responsibilities

Managing the primary side (CFA Deluxes, Spicy Deluxes, reg/spicy sandwiches, grilled sandwiches, soups), ensuring fries are full/hot, and adding napkins.

2 napkins per entrée rule

The standard quantity of napkins the Second or Third Bagger must add to an order.

Third Bagger role

Takes over responsibility for fries and utensils from the Second Bagger, checks order accuracy, and supports the window.

3rd Bagger trigger

When the screen is red or there are $5+$ orders off screen.

20-second rule

If an order will take longer than $20$ seconds, baggers must communicate with the window to park the car.

Red line (Window station)

The indicator that bags have reached a level where a bagger should stop bagging and help with sauce.