MKTG 3100 CH3

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Finals Prep

Last updated 5:22 PM on 12/2/22
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9 Terms

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4E Framework for Digital Marketing
1. Excite the customer, make it relevant, and personal
2. Educate the customer, product benefits/features
3. Experience simulate real time
4. Engage and communicate with the customer
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Wheel of Social Media Engagement
Information
Connected
Network
Dynamic
Timeliness
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Information
Outcome in which relevant information is spread by firms or individuals to other members of the social network.
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Connected
Outcome that satisfies humans’ innate need to connect with other people.
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Network
Outcome in which every post is spread instantaneously across social media
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Dynamic
Information is exchanged to network participants through back-and-forth communications
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Timeliness
Firms must engage with the customer are the right place and time
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Categories of Social Media
1. Social networking sites
2. Media sharing sites
3. Though sharing sites
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Influencer marketing
A marketing strategy that uses opinion leaders, popular on social media, to drive marketing messages to a target audience