communications

What is Communication?

Exchange of info, feelings, and thoughts between two or more people.

Why is communication vital in healthcare?

Improves results/empathy, reduces suffering, and prevents lawsuits (30% caused by poor comms).

What are the 4 steps of the Communication Cycle?

Sender (encodes) → Message (via Channel) → Receiver (decodes) → Feedback.

What is the most important form of communication according to the 7-38-55 Rule?

Non-verbal/Body Language (55%). Tone is 38%; Words are only 7%.

What is the difference between Formal and Informal communication?

Formal = Professional/Work. Informal = Friends/Slang/Swearing.

What is the difference between Internal and External communication?

Internal = Co-workers. External = Representing the company (very formal).

What is the difference between Proactive and Reactive communication?

Proactive = Thinking ahead. Reactive = Emotional/Unprofessional.

What is Passive Style in communication?

Puts others’ needs before their own.

What is Aggressive Style in communication?

Only cares about their own needs.

What is Passive-Aggressive Style in communication?

Sarcastic; hides their needs behind "joking."

What is Manipulative Style in communication?

Forcefully pursues own needs.

What is Assertive Style in communication?

Both sides get what they need; focuses on solutions.

What is Tone in communication?

Not what you say, but how you say it.

What should be avoided in professional word choice?

Slang, Idioms, Jargon, and Colloquialisms.

What is the preferred word choice for patients?

Lay terms (everyday language).