Client Care Skills

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Last updated 10:02 PM on 5/18/26
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6 Terms

1
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Page Overhead

Dial extension 1601

2
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Transfer Call

Hit transfer button while on call then dial extension or park the call and notify person intended

3
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Document client interactions

Always- making appointments, answering voicemails, messages left for DVM, post-op calls, confirmations, pertinent information

4
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Information for discharge

Medicine info, any rechecks, side effects of sedation, feeding instructions, special instructions or restrictions

5
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Goal of Triage

Determine which patients need to be seen more urgently

6
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Done during triage

take vitals and get weight, get general history, code status, and document PSI, FAS, pain score, and pt location in smartflow