Consumer Behaviour Chapter 11: Buying, Using, and Disposing

Flashcards covering key concepts related to consumer behavior, purchasing decisions, and product disposal strategies.

Consumer Behaviour

The study of how individuals select, purchase, use, and dispose of goods, services, ideas, or experiences.

Antecedent States

Mood or physiological conditions that influence buying behavior and evaluations of products.

Time Poverty

The feeling of being rushed or short on time, affecting consumers' ability to manage their task satisfaction.

Queuing Theory

A mathematical study of waiting lines, which examines the psychology of waiting and its effects on consumer feelings.

Mood Congruency

The phenomenon where consumers' moods affect their product judgments and decisions.

Showrooming

The practice of examining a product in a physical store and then purchasing it online.

Social Shopping

An online shopping experience that simulates the experience of shopping in a physical store with others.

Retailing as Theatre

The concept that retail environments use themed designs and atmospherics to enhance customer experience and loyalty.

Lateral Cycling

The act of selling or trading previously purchased products, often through informal markets like garage sales.

Disposal Options

Choices consumers make regarding how to dispose of items they no longer need, including keeping, temporarily disposing, or permanently disposing.

Recycling

The process of converting waste materials into reusable materials, viewed as an essential step in environmental responsibility.

Sharing Economy

An economic model in which consumers share access to goods and services, often facilitated by technology.