WGU C724 - Information Systems Flashcards for Understanding Key Concepts in Applied Math, Effective May 2026 Questions with 100% accurate answers (PASS GUARANTEED)

primarily process and record day-to-day transactions

TPS (transaction processing system)

focuses on managing interactions with potential and existing customers

CRM (customer relationship management)

can provide routine summaries of transactions, it does not specialize in deep data analysis and forecasting

MIS (management information system)

aids in making decisions by analyzing data and forecasting trends

DSS (decision support system)

A sales manager is looking to analyze regional sales data, forecast future sales, and visualize data trends.

Which information system supports the sales manager's job function?

DSS

3 multiple choice options

A cashier at a retail store is responsible for recording daily sales, processing payments, and issuing receipts.

Which information system is tailored to support the cashier's job function?

TPS

3 multiple choice options

deals with the management of the flow of goods and services

SCM (supply chain management)

designed to assist senior executives in decision-making

ESS (executive support system)

focuses on sharing knowledge within an organization

KMS (knowledge management system)

broader planning and integrates multiple functions

ERP (Enterprise resource planning)

A manager of a global retail shoe store noticed sales of their products declined in a specific region of the country.

Which type of information system would best help the manager understand why?

MIS

3 multiple choice options

A copier company has 30 field technicians who have access to information to assist with challenging service calls while out in the field.

Which system should be used to consolidate the relevant information and experience?

KMS

3 multiple choice options

for company websites that are accessible to authorized suppliers

extranet

A highly successful advertising company is about to expand nationally. It is very important to find a way to store and disseminate the clients' branding and style guides throughout the organization. These guides are updated regularly and include multiple image files and text documents.

Which system should be used to meet the needs of the organization?

extranet

accessible to authorized clients, enables quick collaboration via the internet, minimizes the time spent communicating with the client, and minimizes the amount of paperwork needed

extranet

A business communications consulting firm that services many clients in different industries across the United States is looking to improve its business processes and financial performance. The company provides customized written recommendations about how to use a client's existing resources to improve the client's internal communications.

Which information system should the firm implement?

extranet

An organization has noticed a change since it implemented a strategic information system. Management has decided to conduct an analysis of the organization's change.

Which three components do strategic information systems change?

products, services, and operating procedures

A company has maintained a competitive advantage in its industry through innovation. However, it has noticed that it has been facing major competition.

What are the reasons why the competitive advantage of strategic systems does not last long?

Competitors can copy strategic systems, and customer expectations change

A new competitor has entered the market and is offering a similar product to the company. The company has decided to implement a new system to maintain a competitive advantage.

Which question should managers ask to identify the systems that provide a strategic advantage to their firms?

What are the business and industry value chains for this company?

Which function describes a role of a management information system (MIS)?

Providing leaders with current performance reports

3 multiple choice options

Which function describes a role of a decision support system (DSS)?

Focusing on unique and rapidly changing problems for leaders in the middle of the hierarchy

3 multiple choice options

Which scenario demonstrates a situation for which a transaction processing system (TPS) should be used?

A retail manager is responsible for determining how many units of a new product were sold last quarter

Which information system is related to answering the question, "What is the effect on the return on investment if a factory shuts down for three months?"

DSS

3 multiple choice options

What is the purpose of an enterprise system (ES)?

Integrating processes in manufacturing and production, finance and accounting, sales and marketing, and human resources

meant to be a company-wide information system to coordinate key internal processes

enterprise system (ES)

Which goal represents an appropriate use of an enterprise system (ES)?

Create a single comprehensive data repository for the business as a whole

used to improve availability of collective expertise for management decisions

KMS

Which task should be accomplished using a customer relationship management (CRM) system?

Integrate information to better identify, attract, and retain the most profitable buyers of company products

A company wants to incorporate synchronous and colocated collaboration to enhance work team communication.

Which form of collaboration fits this requirement?

synchronous and remote

video conferencing

Synchronous, colocated collaboration

takes place in the same place at the same time

Which mistake do companies make that results in poor alignment of IT with business objectives?

Ignoring IT and its possibilities

Which strategy do successful firms use to overcome challenges with IT alignment?

Performing a strategic systems analysis

How does the business value chain model help firms overcome competitive challenges?

By identifying how information systems can be used to improve operational efficiency

highlights specific activities where competitive strategies can best be applied and where information technology is most likely to enhance a company's competitive position

value chain model

An organization understands computing has changed significantly in the last few decades.

Which of the following represents the chronological evolution of computing in business?

Mainframe, minicomputers, microcomputers

An organization decides to streamline its business processes.

Which type of software will support the organization's decision?

Middleware

supports an organization by providing remote access to the network and managing software and security

server

provides a platform for users to use application software

system

supports an organization by allowing employees to access information between systems, improve efficiency by streamlining processes, and increase application functionality

middleware

supports organizations by allowing end users to perform tasks related to human resources, supply chain management, and productivity functions

application software

An individual contacts a company to report an issue with an item that was ordered. The employee is able to view the status of the order.

Which type of software allows the employee to check on the status of the order?

CRM

An organization implemented new accounting software. Since the software was implemented, employees have begun using paper files to keep track of the company's transactions.

Which type of behavior are the employees displaying?

user resistance

An organization implemented a new human resources information system. However, the system does not contain a module for tracking employee benefits.

Which type of impact is the company facing?

Economic

An organization is determining the advantages of implementing a new supply chain management system.

What is an advantage of a new internet-based supply chain management system?

Access to suppliers worldwide

An organization implemented a technology to improve customer satisfaction. The organization required the new technology to answer customers' inquiries in real time as part of the requirements.

Which emerging technology did the organization deploy?

AI

interacts with customers and has the ability to understand customers' emotions

customer service based AI

An organization is determining whether a product that it currently sells is a viable solution.

Which emerging technology should the company use to determine whether customers will continue to purchase the product?

predictive analytics

emerging technology that uses statistics to forecast future trends and outcomes

predictive analytics

A company makes and sells custom scooters. The company decides to offer a new service that allows customers to view their customized scooters prior to the company building the product.

Which emerging technology should the company implement to provide this service to customers?

virtual reality

allows employees to store and share information remotely

cloud computing

Which aspect of information systems does decision-making fall under?

management

A new business is working on identifying and implementing tools to assist strategic planning and decision-making.

Which aspect of managing information systems do the tools that assist an organization fall under?

technology

A recently expanded business is determining how information should be exchanged between employees located in different locations.

Which aspect of information systems should be considered?

Networking and telecommunications

A company has decided to create an IT department with a new IT infrastructure.

Which category should be considered as one of the seven major components of IT infrastructure?

Computer hardware platforms

IT infrastructure includes:

computer hardware

operating systems

enterprise software

networking/telecommunications

consultants and system integrators

data management and storage

internet platforms

An organization is installing a new mainframe.

What is one purpose of having a mainframe as an IT component?

Handling very large volumes of transactions

used for organizing and managing information for efficient access and use

enterprise data management

An organization implemented a new information system to replace a legacy system.

Which area should the organization expect to be impacted by the new information system?

Overall productivity

Which organizational aspect of a company is impacted by information systems?

High-level manager capacity

Which IT trend is responsible for greater employee flexibility but more company exposure to risk?

Consumerization of IT

Which trend of emerging information technology has resulted in the provision of computer processing, storage, and software as virtualized resources over a network?

cloud computing

Which outcome has resulted from green computing as a trend of emerging information technology?

The design and use of hardware in a way to minimize impact on the environment

What is the information system dimension that includes resource allocation?

management

represents the firm, including its people, structure, processes, politics, and culture

organization dimension

represents the managers of a business, including decision-making, planning, coordination, resource allocation, and strategy development

management dimension

represents the tools used in information systems, such as hardware, software, networks, storage devices, and mobile devices

technology dimension

Which factor mediates the interaction between information technology and an organization?

Business culture

mediating factors between organizations and information technology

culture

environment

structure

processes

politics

management decisions

An organization has requested a method to access information on how often data specific to the human resources (HR) department is stored and retrieved.

Which element will help the organization access this information?

data dictionary

a schematic of the entire database that describes the relationships in a database

Entity-relationship diagram

enables a user to be able to specify the structure of the content of the database

data definition diagram

an automated or manual file that stores information about data elements and data characteristics such as usage, physical representation, ownership, authorization, and security

data dictionary

a file or document comprising columns, rows, and cells that contain specific values

data table

A retail clothing business noticed their customers are receiving two copies of the same catalog from their organization with a little variation in the first name on the address label.

What enables a database management system (DBMS) to reduce data redundancy and inconsistency?

Ability to minimize isolated files with repeated data

An organization wants to implement data mining.

What is the purpose of data mining?

Turning data into information

An organization needs to implement policies and procedures to manage the data quality and integrity of their data assets.

Which strategy should the organization implement to achieve this goal?

Data governance

a set of practices and processes to manage, protect, and ensure the quality and integrity of their data assets

data governance

updating the database to ensure the software is up to date

database patching

Distributors for a furniture manufacturer are complaining that the billing for goods they order is frequently not correct, and sometimes are sent to the wrong email and postal addresses.

What are the first steps to improve the quality of data in the manufacturer's databases?

Perform a data quality audit and data cleansing.

An organization needs a strategy on how the data within the company are to be organized, maintained, and who is allowed to view the data or change them.

Which database management strategy will help the organization?

Information policy

establishes rules and specifies the organization's rules for sharing, disseminating, acquiring, standardizing, classifying, and inventorying information

information policy

A multinational corporation is looking to expand its product line and wants to understand market preferences.

Which method gathers business intelligence on market preferences?

Deploying customer feedback surveys

provide insights into online behavior but not necessarily product preferences

website interactions

A restaurant chain aims to optimize its menu based on customer preferences.

Which method gathers business intelligence?

Analyzing sales data of menu items

A tech firm wants to identify which of its products are most likely to succeed in the next fiscal year.

Which method gathers intelligence for product success prediction?

Analyzing feedback from user forums

A research institution collects vast amounts of data daily and wants to ensure that the data is free from errors and inconsistencies.

Which technique ensures the quality of collected research data?

data normalization

organizes data to reduce redundancy and dependency by organizing fields and tables of a database

data normalization

A research institution is collaborating with multiple partners and wants to ensure that the shared data is of high quality.

Which technique ensures the quality of data in a collaborative environment?

data normalization

A financial institution is analyzing transaction data to predict future market trends.

How does data quality affect the institution's predictive analytics?

Enhances accuracy of market predictions

A national health organization collects data from various hospitals and clinics to monitor the spread of a new viral outbreak.

How does data quality impact the organization's ability to respond to the outbreak?

Improves the accuracy of outbreak tracking

Which problem of the traditional file environment is solved by database management systems ensuring that every occurrence of repeated data has the same values?

inconsistency

Which case demonstrates the need for a blockchain database management system?

Creating and verifying transactions instantaneously without central authority

3 multiple choice options

which calls for the use of a nonrelational database management system?

Managing forms of data that are difficult to analyze with traditional tools

3 multiple choice options

which case calls for the use of a relational database management system?

Organizing structured data that is normalized to a rigid schema

3 multiple choice options

which case calls for the use of a cloud database management system?

Managing data for web-focused start-ups or small businesses

3 multiple choice options

A company needs a database management system for managing forms of data that are difficult to analyze with traditional tools.

Which type of database management system should this company use?

Nonrelational

3 multiple choice options

In order to better handle the volume of data from online operations, a company is implementing a database management system. The company wants to prioritize data normalization.

What should this company do to prioritize normalization?

Divide information into related tables

ensures data consistency by designing table structures to reduce redundancy and dependency

normalization

A large organization is working on implementing a relational database management system and wants to have efficient data retrieval.

Which action should this organization take to improve retrieval efficiency?

Create indices on specific table columns