Chapter 1-10 Hospitality Human Resource Management and Supervision Study Guide

What are the five key tasks of management in restaurants and food services?

Planning, Organizing, Coordinating, Staffing, Supervising, Controlling, Evaluating.

What does the span of control refer to in restaurant management?

The number of people one manager can supervise effectively.

What is the main goal of supervising employees?

Helping employees perform their jobs well each day.

Which generation in the U.S. workforce is the largest, and what percentage do they represent?

Millennials, representing 35% of the workforce.

What are the four steps in position analysis?

Make a task list, break down tasks, set performance standards, create a job description.

What are job descriptions used for in recruitment?

To find and screen candidates, guide hiring and training, serve as a base for performance reviews, ensure legal compliance.

What is the purpose of onboarding new employees?

Helping new employees feel welcome and ensuring they fit their jobs.

What does Maslow's hierarchy of needs include in the context of employee motivation?

Physiological, Safety, Social, Esteem, and Self-Actualization.

What is a progressive discipline procedure?

A structured approach to address employee performance issues gradually.

What are the types of sexual harassment?

Quid Pro Quo and Hostile Environment.

What rights do pregnant workers have under the Pregnancy Discrimination Act?

They cannot be denied employment due to pregnancy or forced to take leave before they are ready.

What is OSHA's role in workplace safety?

To enforce safety standards and protect workers from hazards.

What is the purpose of an employee assistance program (EAP)?

To help workers with personal or job-related issues.

What is the main goal of professional development programs for employees?

To improve productivity and prepare employees for future roles.

What are the key components of an effective recruitment source?

Identifying job openings, defining skills needed, and communicating job openings effectively.