CH 5 MO

What is diversity?

Differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any other characteristic that is used to distinguish between people.

Which act requires that men and women be paid equally if they are performing equal work?

Equal Pay Act

Title VII of the Civil Rights Act prohibits discrimination:

in employment decisions on the basis of race, religion, sex, color, or national origin.

The term _____ alludes to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.

glass ceiling

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991:

allows for the awarding of punitive and compensatory damages.

_____ refers to a grouping of people based on some shared characteristic such as national origin, language, or culture.

Ethnicity

_____ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others.

Socioeconomic

Which principle dictates that managers should receive a raise in pay based upon their contributions to the organization, and not based on their gender?

Distributive Justice

What is perception?

It is the process through which people select, organize, and interpret sensory input.

All decisions and actions of managers are based on their _____.

subjective perceptions

What is a schema?

It is the process through which people select, organize, and interpret sensory input.

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Stereotypes

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Biases

Janice is hiring an assistant marketing manager for Fall Inc. Janice recruits Sandra because she comes from a well-known and well-reputed family. Janice is influenced by:

The social-status effect

What is the similar-to-me effect?

It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.

What is the social-status effect?

It is the tendency to perceive individuals with a higher position in the social hierarchy more positively than we perceive those with a lower position in the social hierarchy.

What is the salience effect?

It is the tendency to focus attention on individuals who are conspicuously different from us.

Overt discrimination is:

intentional and deliberate.

What is overt discrimination?

Perceiving others who are similar to ourselves more positively than we perceive people who are different

Which of the following helps ensure that diversity is managed effectively in an organization?

Securing top management commitment

Which of the following is a step to manage diversity effectively?

Empower employees to challenge discriminatory behaviors

Which of the following helps managers increase diversity awareness in an organization?

Improving understanding of others who are different from oneself

Which of the following is a guideline for managers to evaluate employees?

Ensure that performance standards are not vague

The process by which experienced members of the organization provide guidance and advice to newer members is called _____.

Mentoring

When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred?

Quid pro quo

While on a business trip, Eva, the planning manager, suggested to a male subordinate that it would be good for his career if he spent an intimate night with her. This is an example of:

quid pro quo sexual harassment

Making sexually oriented remarks about one's physical appearance is an example of:

hostile work environment sexual harassment

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male co workers, both of which make her uncomfortable. What type of environment is this?

Hostile work environment

Which of the following would be considered quid pro quo sexual harassment?

Request for sexual favors

Two male managers exchange a lewd sexual joke in the presence of a female manager. This is an example of:

a hostile work environment.

Which of the following is the right approach to eradicating sexual harassment?

Organizations should develop and clearly communicate a sexual harassment policy.

What is diversity?

Differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any other characteristic that is used to distinguish between people.

Which act requires that men and women be paid equally if they are performing equal work?

Equal Pay Act

Title VII of the Civil Rights Act prohibits discrimination:

in employment decisions on the basis of race, religion, sex, color, or national origin.

The term _____ alludes to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.

glass ceiling

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991:

allows for the awarding of punitive and compensatory damages.

_____ refers to a grouping of people based on some shared characteristic such as national origin, language, or culture.

Ethnicity

_____ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others.

Socioeconomic

Which principle dictates that managers should receive a raise in pay based upon their contributions to the organization, and not based on their gender?

Distributive Justice

What is perception?

It is the process through which people select, organize, and interpret sensory input.

All decisions and actions of managers are based on their _____.

subjective perceptions

What is a schema?

It is the process through which people select, organize, and interpret sensory input.

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Stereotypes

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Biases

Janice is hiring an assistant marketing manager for Fall Inc. Janice recruits Sandra because she comes from a well-known and well-reputed family. Janice is influenced by:

The social-status effect

What is the similar-to-me effect?

It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.

What is the social-status effect?

It is the tendency to perceive individuals with a higher position in the social hierarchy more positively than we perceive those with a lower position in the social hierarchy.

What is the salience effect?

It is the tendency to focus attention on individuals who are conspicuously different from us.

Overt discrimination is:

intentional and deliberate.

What is overt discrimination?

Perceiving others who are similar to ourselves more positively than we perceive people who are different

Which of the following helps ensure that diversity is managed effectively in an organization?

Securing top management commitment

Which of the following is a step to manage diversity effectively?

Empower employees to challenge discriminatory behaviors

Which of the following helps managers increase diversity awareness in an organization?

Improving understanding of others who are different from oneself

Which of the following is a guideline for managers to evaluate employees?

Ensure that performance standards are not vague

The process by which experienced members of the organization provide guidance and advice to newer members is called _____.

Mentoring

When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred?

Quid pro quo

While on a business trip, Eva, the planning manager, suggested to a male subordinate that it would be good for his career if he spent an intimate night with her. This is an example of:

quid pro quo sexual harassment

Making sexually oriented remarks about one's physical appearance is an example of:

hostile work environment sexual harassment

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male co workers, both of which make her uncomfortable. What type of environment is this?

Hostile work environment

Which of the following would be considered quid pro quo sexual harassment?

Request for sexual favors

Two male managers exchange a lewd sexual joke in the presence of a female manager. This is an example of:

a hostile work environment.

Which of the following is the right approach to eradicating sexual harassment?

Organizations should develop and clearly communicate a sexual harassment policy.