Performance evaluation and development

What is performance development?

two way process for communicating about the employee performance and helping them achieve excellence

How is feedback provided in a job?

as constructive criticism

What is involved in performance development?

1. goal setting

2. feedback

3. guidance

4. motivation

5. evaluation

6. development plans

Evaluations of an employee should be?

honest and accurate

What are four communication skills that managers need to know?

1. questioning

2. listening

3. image

4. tone

When preparing a performance evaluation, what are key elements?

observations, assessments, results, and developments (plans of action)

What are the general steps of a performance evaluation?

1. preparation for process

2. assessment preparation

3. assessment

4. feedback

5. mentoring

What action is involved in step 1 of a performance evaluation (preparation of the process)?

ensure the job description is up to date, review goals, schedule the evaluation

What action is involved in step 2 of a performance evaluation (assessment preparation)?

conducting the evaluation in a private, neutral area

• use two way feedback

What action is involved in step 3 of a performance evaluation (assessment)?

perform the assessment

What is the 5 criteria scale in evaluation?

1. outstanding - above and beyond

2. above standard - meets standard and hits above it frequently

3. meet standard - meeting standard for the job

4. below standard - meets standard sometimes

5. unsatisfactory - failing

What action is involved in step 4 of a performance evaluation (feedback)?

interaction and constant feedback

• give praise

  • give constructive criticism

What action is involved in step 5 of a performance evaluation (mentoring)?

removing roadblocks of productivity

increase opportunities and improve performance

When an evaluation is complete, what can an employee receive as a result of high scoring?

a merit increase