Six Sigma

Six Sigma Methodology

Core value is having less than 3.4 defects per million opportunities (DPMO). Key elements are:

Understanding and managing customer requirements

Aligning key business processes to achieve those requirements

Using rigorous data analysis to understand and ultimately minimize variation in those processes

Driving rapid and sustainable improvement to business processes.

DMAIC (Define-Measure-Analyze-Improve-Control)

used to improve existing processes

DMADV (Define-Measure-Analyze-Design-Verify)

used to create a new business process or start from scratch on a “broken” process

Champions

Senior level executives who “own” Six Sigma projects

Master Black Belts

Full time experts – lead groups of Black Belts

Black Belts

Full time Six Sigma project managers

Green Belts

Part time assistance to Six Sigma projects in their area of expertise

Team Members

Assist on Six Sigma projects as needed

Narrow Phase – 5 Why’s

Ask Why until you reach the root cause