Elements of Communication and Patient Interaction Flashcards

Communication Cycle

Starts with a message from the sender and ends within a response from the receiver.

Effective Communication

When both the sender and receiver assign similar meanings to the conveyed message.

Medical Assistant Responsibility

Interacting with patients and families, providing and receiving information, and ensuring patient understanding.

Feedback

Verbal or nonverbal evidence or verification of understanding of the message.

Noise

Anything which blocks the message between the source and destination; cannot always be avoided but can be controlled.

Physical Discomfort

A form of general noise that can interfere with the communication cycle.

Emotional Discomfort

A type of internal noise that can block the intended message between sender and receiver.

Maslow's Hierarchy of Human Needs

A developmental model where basic needs must be met before higher needs can be achieved.

Physiological Needs

Basic survival needs including air, water, food, shelter, sleep, clothing, and reproduction.

Safety and Security

Needs involving personal security, employment, resources, health, and property.

Love and Belonging

Needs involving friendship, intimacy, family, and a sense of connection.

Esteem

Needs involving respect, self-esteem, status, recognition, strength, and freedom.

Self-actualization

The desire to become the most that one can be and achieve inner potential.

Elisabeth K’“’“’’’’’’’’’’’’’’’’’’’’