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Deliberate Bias
Using specific language to receive a certain answer.
Unintentional Bias
Language can be misinterpreted.
Desire to please
Respondents want to look good.
Asking the uninformed
Respondents won’t admit confusion.
Unnecessary Complexity
Using cluttered sentences.
Ordering of Questions
Giving answers or ideas in previous questions.
Confidentiality and Anonymity
Responders answer more honestly with their Identity hidden.