OPMA 317: Process Analysis & Improvement

This set of flashcards covers key concepts from the OPMA 317 lecture on Process Analysis & Improvement, focusing on essential terms and principles.

comparing

Benchmarking is the formal process of __ an organization’s processes and performance measures against top performers.

pull

In a __ production system, products are made based on actual demand, while in a push system, products are made ahead of demand.

Business Process Reengineering (BPR)

The process improvement approach that focuses on large, radical change is known as __.

never-ending

Continuous Process Improvement (CPI) is a __ process of achieving incremental improvements.

earlier

To improve the blood donation process, Canadian Blood Services could check the questionnaire __ in the process.

solve

The $20 desk fan at the toothpaste factory served to blow empty boxes off the conveyor belt and __ the problem of empty shipments.

warning

Recognizing the need for change can be indicated by __ signs like declining performance metrics.

rearrange

The Toyota Production System taught Canadian Blood Services to __ the workspace for more efficient operations.

rocks

The philosophy of exposing hidden problems is referred to as "expose the __" which emphasizes continuous improvement.

Lean

A coordinated approach that continuously reduces waste while also improving quality is known as __ production.