DION Training ITIL 4 Cram Card Page 4 with accurate solutions + explanations(pass guaranteed)

Practice

Is a set of organizational resources designed for performing work or accomplishing an objective

Change Enablement

the practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful service and products changes

Change

Is an addition, modification, or removal of anything that could have a direct or indirect effect on services

Deployment Management

The practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments.

Incident Management

is the practice of minimizing the negative impacts of incidents by restoring normal service operation as quickly as possible.

Information Security Management

The practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information.

IT Asset Management

The practice of planning and managing the full lifecycle of all information technology (IT) assets.

Monitoring and Event Management

The practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events.

Event

Is any change of state that has significance for the management of a service or other configuration item.

Problem Management

The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.

Problem

Is a cause, or potential cause, of one or more incidents.

Incident

Is an unplanned interruption to a service or reduction in the quality of service

Workaround

A solution that reduces or eliminates the impact of an incident or problem for which a full resolution is not yet available. Some workarounds reduce the likelihood of incidents.

Known Error

A problem that has been analyzed but has not been resolved.

Continual Improvement

The practice of aligning an organization's practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.

Continual Improvement Model

A high-level guide to support improvement initiatives using a cyclical seven steps framework

What is the Vision? (Step 1)

Business vision, mission, goals and objectives

Where are we now? (Step 2)

Perform baseline assessments

Where do we want to be? (Step 3)

Define measurable targets

How do we get there? (Step 4)

Define the improvement plan

Take Action (Step 5)

Execute improvement actions

Did we get there? (Step 6)

Evaluate metrics and KPIs

How do we keep the momentum going?

By not going back to old outdated practices that no longer work.

IT Asset

Any financially valuable component that can contribute to the delivery of an IT product or service.