Chapter 1: Hospitality Human Resource Management and Supervision

Flashcards covering human resources fundamentals, generational differences in the workplace, leadership behaviors, diversity benefits, and ethical decision-making in the hospitality industry.

How is the management activity of 'Planning' defined?

Planning involves defining goals, establishing strategies to achieve them, and designing ways to get work done.

In the context of 'Organizing,' what does 'Span of control' mean?

It refers to how many employees can be supervised by one person.

What is the primary function of the management activity 'Controlling'?

Keeping the establishment on track to achieve goals.

What are the birth years and primary communication style for 'Traditionalists'?

Born $1925-1945$, their communication style is a personal touch, using handwritten notes instead of email.

What percentage of Baby Boomers plan to work past the age of $65$?

$$65\%$$

According to the transcript, how many Baby Boomers reach retirement age every day?

$$10,000$$

What are the key motivators for 'Generation X' ($1965-1980$)?

Diversity, work-life balance, and their personal-professional interests rather than the company's interests.

What percentage of the global workforce is projected to be made up of Millennials by $2025$?

$$75\%$$

What are the birth years and motivational factors for 'Generation Z'?

Born $2001-2020$, they are motivated by diversity, personalization, individuality, and creativity.

What percentage of Generation Z want to interact with their boss daily or several times each day?

$$40\%$$

List the four leadership styles that impact human resources activities.

Autocratic, Bureaucratic, Democratic, and Laissez-Faire.

What is 'Corporate Culture' as described in the notes?

Shared beliefs, experiences, and standards that can create a competitive advantage and make employers 'employers of choice.'

What are the four listed benefits of diversity in restaurant and foodservice operations?

Promotes a positive workplace, attracts more customers, increases the labor pool, and improves legal protection.

How do the effects of prejudice compare to the effects of diversity regarding productivity and customer service?

Prejudice decreases productivity and customer service, while diversity creates a positive work environment and an environment where a diverse group of customers is comfortable.

What does the ethical principle of 'Trustworthiness' involve for a manager?

Supplying accurate information and making corrections when information is incorrect.

What are the four purposes of a 'Code of Ethics'?

To identify a foundation of acceptable behavior, promote standards for decision-making, provide a benchmark for evaluating decisions, and support obligations to the company, customers, and others.

What is one of the questions a manager should ask to evaluate if an action is ethical?

Would I be comfortable sharing my decision with my manager, family, or friends?

What management activity is defined as 'finding the right people for the job'?

Staffing