3.2 - CompTIA A+ Core 2

Application fails to launch

Fix includes restarting the phone, force stopping/restarting the app, and updating the app.

App hangs

Occurs when an application is unresponsive, although other apps can still work.

App crashes

This occurs when an application abruptly stops functioning, often leading to a sudden return to the home screen and/or an error message.

Fix for application hangs or crashes

Restart the device, delete/reinstall the app without deleting user data, and update the app.

Application fails to update

Fix by restarting the device and manually checking the Store to upgrade.

Application fails to install

Check for a proper Internet connection, sufficient storage, and account validity for payment methods.

Common causes for battery life issues

Poor signal reception which makes the phone constantly search for a signal, and an aging battery.

Fixes for battery life issues

Disable unnecessary features, check app battery usage, and consider replacing the battery if needed.

Fixes for random reboots

Check/update OS and app versions, perform hardware checks, and contact technical support.

Fixes for intermittent connectivity

Move closer to a wireless access point or try a different WAP.

Fix for Bluetooth connectivity issues

Check Bluetooth is enabled, the device is paired, and restart the Bluetooth subsystem.

Fix for Wi-Fi connectivity issues

Ensure Wi-Fi is enabled, check the correctness of the wireless PSK, and restart the Wi-Fi subsystem.

Fix for NFC connectivity issues

Ensure device proximity, check NFC is enabled, and remove obstacles interfering with communications.

Fix for AirDrop connectivity issues

Move devices closer than 30 feet, turn on Wi-Fi and Bluetooth, and check AirDrop discovery options.

No screen autorotation fix

Disable rotation lock, restart the application, or the device; may need to contact support.