Chapter 4 and 10 Managing Employee Performance and Managing a Safe and Healthy Workplace

A set of flashcards covering supervisory roles, employee motivation, team building, legal rights, and workplace safety based on the Hospitality Human Resource Management and Supervision 3rd Edition.

What are the primary directions of work flow involving managers and supervisors?

Managers direct the work of supervisors, and supervisors direct the work of entry-level employees.

What is the basic difference between the focus of a supervisor versus an entry-level employee?

Supervisors must balance working and leading by utilizing critical thinking, troubleshooting operations, and motivating staff performance.

What are the five levels of Maslow’s Hierarchy of Needs?

Physiological needs, safety needs, social needs, esteem needs, and self-actualization.

What steps can a supervisor take to make a good first impression on new employees?

Provide competitive compensation and benefits, share the company vision, create a sense of belonging, explain career ladders, and describe long-term benefits.

How can supervisors involve employees in Continuous Quality Improvement (CQI)?

By having employees assist in planning, problem solving, and decision-making regarding food safety, marketing, or cost-saving measures.

What are the four types of work teams mentioned in the text?

Simple teams, relay teams, problem-solving teams, and cross-functional teams.

What are common issues that cause team-building to fail?

Poor management style, high turnover, failure to understand missions/goals, and low trust or blaming others.

What are the five listed examples of employee incentive programs?

Service awards, sales and productivity awards, customer satisfaction awards, safety awards, and longevity awards.

What are the two types of sexual harassment identified by Title VII of the Civil Rights Act?

Quid pro quo (\"this for that\") and hostile environment.

Under the ADA, what three criteria can classify a person as being disabled?

Having a physical or mental impairment limiting one or more life activities, having a record of such impairment, or being regarded as having an impairment.

What back-of-the-house tasks are specifically restricted for employees ages 16 and 17?

Operating power-driven meat processing machines, commercial mixers, and power-driven bakery machines.

What tasks are 14- and 15-year-old employees prohibited from performing?

Baking, operating broilers or pressure cookers, cleaning food slicers, and working in freezers or meat coolers.

What are the components of the OSHA Bloodborne Pathogens Standard?

Exposure control, vaccinations, training, and personal protective equipment (PPE).

What information is provided by Material Safety Data Sheets (MSDSs)?

Instructions for safe use/handling, health/fire/reactivity hazards, precautions, required PPE, first-aid information, and manufacturer contact details.

According to the FDA Food Code, how should a food handler with jaundice be managed?

The employee must be excluded from the establishment.

How long must an employee with vomiting or diarrhea be symptom-free before returning to work?

$24\,\text{hours}$ or until they have obtained a written release from a medical practitioner.

Which communicable diseases are considered disabilities under the ADA and cannot be spread through casual contact?

HIV, AIDS, hepatitis B and C, and tuberculosis.

What is the definition and purpose of an Employee Assistance Program (EAP)?

EAPs are worksite-based programs or resources designed to benefit both employees and employers with various health or personal services.