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Introduced by
Motorola in the 1980s
Aim
Reduce defective products to less than 3.4 in every million
Stages
DMAIC
D
Define: what is the issue within the process?
M
Measure: take steps to measure the extent of the issue
A
Analyse: determine where the issues measured occur
I
Improve: introduce procedures to rectify the issues identified
C
Control: ensure the modified procedures are implemented and maintained by effective QA