AFP

The radio operator and call taker role can be very fast-paced and requires the ability to manage multiple priorities at once. Why are you interested in the role? What skills do you have that would assist you in being successful as a radio operator and call taker?

• Uni analytical skills (process information)

• Communicating with diverse people and responding to their needs

• Listening to people

• impartial view to ethically

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• De-escalation - drunk + angry customers

Why do you want to join?

• responsibility

• meaningful work - wake up to every morning

• I want to challenge myself

• Passion for helping people

I think it was a privilege to be born in this country, and I want to contribute and make an impact.

2. Scenario question - You have been given instructions to log on and use new software for the first time. You are following the instructions but you can’t find a way to get to the screen that you need. The person who gave you the instructions is unavailable, what would you do?

• Ensure that I am satisfied I cannot resolve the information on my own.

• I would try to resolve the issue without causing a bigger problem in the software.

• If there is another more experienced worker, I would ask them and be willing to listen and take relevant notes (so it doesn’t happen again).

• Proactive and resilient

3. Can you tell us about a time that you had to communicate with a difficult colleague or customer?  How did you manage the situation?

• e.g. drunk customer

• e.g. people getting angry

Outline situation (demographic at Hellenic - beers)

He got quite angry and started going on about his day

But I had to maintain my responsibility to serve alcohol responsibly.

So when (angry) it was important to not get upset in return

I would always try and achieve a positive outcome by saying he can come back later.

And I would apologise to him, and say sorry it’s part of my job and it’s the law.

And so …De-escalate

Having thick skin to not give in to the situation and integrity in doing my responsibilities and explaining to people why I am making that decision.

• manager (aware of my limitations) – sergeant (advice)

• Not be emotionally invested

• Approaching people with tolerance

Please describe a recent example of when you have had to write an important document (for example, a report, brief or letter) to a client or stakeholder.

What was the purpose of the document? How did you ensure that it was clear for the reader?

Uni assignment: How did you write it? How did you structure it? What did you do to get your point across or communicate what you want them to read?

Being respectful and that it delivers its intended message.

Explain a time you had to fix your own mistake - what did you do

• spilled food on a customer’s jacket

• common sense decision making - getting wipes and prioritising this issue than going to get more food plates

• personal responsibility: going out the back to wipe it

• doing more - apologising, offering them a drink, anything else I can do for them

• Remaking drinks again with the same effort

How do you think AI could influence this job?

• translations

• but human problems need human solutions

• ethical for a person to be partly accountable for someone’s life

What are the AFP’s values? + give a relevant example in your work and how you upheld some of those standards

Integrity - moral principles, I hold myself to a high standard, handling money at work 

Commitment - dedicated (driven person, doing things until they’re done), uphold the AFP mission

Excellence  - empower employees, support teamwork (training people), dedicate time and effort to self-improvement (reflection, asking others) 

Accountability - accepting personal responsibility and taking notes on feedback and taking criticism well 

Fairness - anti discrimination (treating everyone the same), don’t act from personal bias in decision, appraoching people with tolerance 

Trust - (work example - an environment where people do not fear punishment for making honest mistakes) declaring conflicts of interest when they arise - have that conversation so that we can work better as a team and achieve goals more 

Respect (considering the interests of others in our daily behaviour) - appreciate the diversity (listening to people’s needs?)

Tell us about yourself?

• Uni (assignment)

• Working at hellenic

• staying fit, fishing, NRL

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