MGMT 3000 exam 1 (concise)

shortened version of bullshit

• Management

getting things done through people.

• Organization

people working together for a specific purpose.

• Efficiency

means/resources.

• Effectiveness

ends/results.

• Four functions

planning, organizing, leading, controlling.

• Three managerial roles

interpersonal, informational, decisional.

• Four management levels

top, middle, first-line, team leader.

• Three skills

technical, conceptual, human.

• Technical

more important lower in hierarchy.

• Conceptual

more important higher in hierarchy.

• Human

important for working with people.

Chapter 15

• Communication

transfer of information and understanding.

• Efficient

message transmitted accurately in least time.

• Effective

intended message understood.

• Noise

anything interfering with communication.

• Use the right communication medium for the situation.

Chapter 2

• Taylor

scientific management.

• Gilbreths

motions/worker fatigue.

• Fayol

management functions.

• Weber

bureaucracy, hierarchy, rules, division of labor.

• Classical problem

too mechanistic.

• Mayo

Hawthorne studies.

• Hawthorne Effect

people worked harder when receiving attention.

• McGregor

Theory X and Theory Y.

• Quantitative

operations management/evidence-based management.

• Systems

closed/open systems and complexity theory.

• Contemporary

learning organizations, high-performance work practices, shared value, sustainable development.

Chapter 3

• TBL

People, Planet, Profit.

• Gen Z

purpose, fulfillment, meaning; values alignment.

• Internal stakeholders

employees, owners, board.

• Task environment

10 external stakeholder groups.

• General environment

economic, technological, sociocultural, demographic, political-legal, international.

• Four ethical approaches

utilitarian, individual, moral-rights, justice.

• Sarbanes-Oxley

financial record keeping, CEO/CFO certification, audit committees, whistleblower protection.

• Kohlberg

preconventional, conventional, postconventional.

• Terminal values

desired end states.

• Instrumental values

means used to reach goals.

• Ethics promotion

ethical climate, screening, codes/training, rewards, whistleblower protection.

Chapter 4

• Globalization

countries becoming more interconnected and trade barriers disappearing.

• Global village

shrinking time and space.

• Positive globalization

worldwide markets/access to products.

• Negative

offshoring, job losses, security risks, quality control, unexpected costs.

• International expansion

outsourcing, importing/exporting, countertrading, licensing/franchising, joint ventures, wholly owned subsidiaries.

• Trade barriers

tariffs, quotas, sanctions, embargoes.

• WTO

global organization dealing with rules of world trade.

• Ethnocentric

“we know best.”

• Polycentric

“they know best.”

• Geocentric

“what's best is what's effective, regardless of origin.”

• Low-context

words carry the meaning.

• High-context

situation/nonverbal cues carry meaning.

• Cultural intelligence

metacognitive, cognitive, motivational, behavioral.