Business Communication Exam 1
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71 Terms
Which communication process portrays communication as a dynamic process?
The interaction model
3 multiple choice options
Which of the following is a disciplined approach to analyzing and evaluating information to guide actions and decisions?
Critical thinking
3 multiple choice options
Success in communication is affected by a variety of factors, including physical context and audience expectations.
True
1 multiple choice option
Which of the following communication skills will make you more valuable to an employer because your skills in this area will help the organization save money AND make money?
Writing
3 multiple choice options
According to the National Association of Colleges and Employers, what communication-related skills did employers rate as being most important?
Team work, verbal skills, and the ability to process information
3 multiple choice options
In the context of doing business with people from other cultures, effective communicators ________.
are ready to adapt to different cultural needs
3 multiple choice options
A communication ________ refers to a plan for what and how to communicate to ensure that a message achieves its purpose.
strategy
3 multiple choice options
Which of the following does an active listener do?
Works to interpret the meaning of content to understand what a person is saying
3 multiple choice options
Good business communication skills ________.
can have a positive impact on your life outside of work
3 multiple choice options
Which of the following is the process of influencing the audience to agree with your recommendation or request?
Persuasion
3 multiple choice options
In the ACE process for communication, the first step is ________.
analyzing
3 multiple choice options
If the purpose of your message is to inform parents about the new dismissal procedure designed to alleviate problems with the current process at your school, which of the following best represents the desired outcome of your message?
That parents will follow the new process that you are implementing
3 multiple choice options
You develop a cost-cutting measure for your department and email the idea to your supervisor. Your supervisor forwards your message to the other members of your department, as well as the heads of operations and IT. The secondary audience of your message is ________.
the members of your department and the heads of operations and IT.
3 multiple choice options
In what stage of the writing process does determining the best medium to deliver your message take place?
Analysis
3 multiple choice options
Samantha is asked by her boss to attend the supervisors' meeting in the afternoon, and to participate in a brief discussion on the flex-time schedule proposal her department is supporting. Which of the following is TRUE about Samantha's preparation for this meeting?
She should anticipate and outline the questions and objections the supervisors will have to this proposal, so that she can address them.
3 multiple choice options
What is used at the beginning of each paragraph to identify the main point of the paragraph?
A topic sentence
3 multiple choice options
When writing, when should evaluation take place?
Before delivering your message
3 multiple choice options
To ensure the audience will interpret the message in the way the writer intended, what type of words should be used?
Concrete
3 multiple choice options
Which of the following is nonstandard and informal language that may work well with some groups, but often excludes people of different cultural or social backgrounds?
Slang
3 multiple choice options
The attitude your language conveys toward your topic and audience is developed based on word choice, is referred to as ________.
tone
3 multiple choice options
________ involves analyzing the meaning of what you hear, read, or see to determine its intention.
Interpretation
3 multiple choice options
People who have the ability to perceive and understand the emotions of others are said to have what?
Emotional intelligence
3 multiple choice options
Which of the following statements regarding "I" language is TRUE?
"I" language focuses on your perception or response instead of assigning blame
3 multiple choice options
What type of conflict is the result of differences in understanding content or tasks?
Cognitive
3 multiple choice options
Which of the following is one of the biggest work-related differences between generations?
Familiarity with technology
3 multiple choice options
Which of the following has made a strong understanding of culture a requirement for successful businesspeople?
The multicultural and global nature of workplaces
3 multiple choice options
Using ethnocentrism when dealing with coworkers from other cultures is most appropriate in a U.S. based environment.
False
1 multiple choice option
The ability to manage conflict and establish a consensus about communication and accountability usually occurs in which stage of Tuckman's process?
Norming
3 multiple choice options
What can be done to ensure all group members plan appropriately for a meeting?
Distribute an agenda in advance
3 multiple choice options
Listening comprehension refers to how well you hear what is being said.
False
1 multiple choice option
Which of the following represents a consistent image for you to present, helping you stand out when compared to other applicants?
Professional brand
3 multiple choice options
Employers use ________ more than twice as much as any other social media to search for potential candidates.
3 multiple choice options
A(n) ________ résumé is a traditional format that organizes the content in sequential order, starting with the most recent and working backward.
chronological
3 multiple choice options
Interviews are designed to determine if the employer feels a candidate is a good fit for the job. What benefit does an interview offer the job candidate?
The candidate can determine whether the job is a good fit for them.
3 multiple choice options
In a panel interview ________.
creating a "map" of the table labeled with each panel member's information is a good idea
3 multiple choice options
Thank-you messages ________.
should be personal and reflect your conversation with whom you're writing
3 multiple choice options
What is the advantage to practicing responses to standard interview questions out loud, before the interview?
Your responses will sound natural.
3 multiple choice options
What type of questions is used to determine how you would make a decision or respond to a stressful situation?
Behavorial
3 multiple choice options
Which of the following is the first step in developing and marketing your professional brand?
Understand your goals and skills.
3 multiple choice options
How can you use the ACE process to improve your skills during the employment search as well as throughout your career?
By conducting ongoing evaluation of image and experiences
3 multiple choice options
When conducting research for the workplace, what is the goal of the research?
To find, organize, and analyze information to solve a problem or answer a question
3 multiple choice options
What is the advantage of doing background research before conducting research on specific information?
Background research may help you identify which issues are most important to your audience.
3 multiple choice options
Before doing in-depth research to explore your research questions, it is important to understand your general topic.
True
1 multiple choice option
The peer-review process is designed to ensure that articles are subjective and opinionated.
False
1 multiple choice option
________ sources are books and articles that synthesize material from ________ sources, framing them for general readers.
Tertiary; secondary
3 multiple choice options
Which type of research is based on a predetermined list of questions that allows for structured information to be gathered from the audience?
Surveys
3 multiple choice options
If a researcher wants to generalize findings to everyone being studied, what type of sample should be used?
Random sample
3 multiple choice options
Reading a blog written by an industry expert can be considered similar to ________.
interviewing experts
3 multiple choice options
Subjective reports found on social media will lead to what type of research evidence?
Anecdotal
3 multiple choice options
How can researchers manage citations from research results as they collect sources?
Build a reference list as they research.
3 multiple choice options
Which communication process portrays communication as a dynamic process?
The interaction model
3 multiple choice options
You want to inform your colleague about a change to the project schedule. You decide to call him to inform him about this change. By deciding to use the telephone to complete this communication, you have ________.
selected the communication medium
3 multiple choice options
Which of the following is considered to be one of the core abilities for a successful communicator?
Interpersonal communication
3 multiple choice options
Which of the following are elements of nonverbal communication and professional presence?
Polish, confidence, and passion
3 multiple choice options
________ listening is a learned skill that requires you to focus on the speaker, make sense of the information that he or she presents, and, when possible, provide feedback about the information to ensure you understand it correctly.
Active
3 multiple choice options
A message that is conveyed through something other than words uses what type of communication technique?
Nonverbal
3 multiple choice options
What type of conflict is the result of differences in understanding content or tasks?
Cognitive
3 multiple choice options
________ threaten someone's sense of personal identity or self-image.
Ego conflicts
3 multiple choice options
Which of the following has made a strong understanding of culture a requirement for successful business people?
The multicultural and global nature of workplaces
3 multiple choice options
Which of the following is done in the first step of ACE?
Planning your purpose
3 multiple choice options
The primary audience of your message is ________.
the direct recipient of your message
3 multiple choice options
The first draft of a message focuses on ________.
getting your thoughts on paper
3 multiple choice options
When writing, when should evaluation take place?
Before delivering your message
3 multiple choice options
If the audience can easily understand your intended meaning, you have achieved________ in writing.
clarity
3 multiple choice options
When conducting research for the workplace, what is the goal of the research?
To find, organize, and analyze information to solve a problem or answer a question
3 multiple choice options
How can conducting background research help the researcher?
In increasing understanding of the general topic
3 multiple choice options
What is the advantage to using articles from publications such as the Wall Street Journal?
Editors have reviewed them, making them more reliable.
3 multiple choice options
Which of the following should be used to communicate the unique value you offer your employer?
Brand message
3 multiple choice options
The contact information on your résumé ________.
should include a phone number that has a professional voice mail greeting
3 multiple choice options
When writing a cover letter, after specifying the job you're applying for, what shouldfollow?
Your qualifications for that position
3 multiple choice options
Which of the following types of interviews is most likely to involve several people, suchas a search committee, who gather in a conference or seminar room with a job applicant todiscuss the position?
Panel interview
3 multiple choice options