14.1 managing conflict in a workplace

industrial relations

relationship between employees and employers can be positive or negative

redudancy

occurs when an employees position ceases to exits and not replaced

democraction disputes

conflicts over which employees should perform specific job tasks or roles

grievance procedure

guides on how issue addressed and approached in a company

concillation

neutral third party assist both sides of conflict in discussing issues and mutually accepted solution

arbitration

third party listens to both sides of conflict and makes a final decision that both must accept

workplace relations commision (wrc)

independent body that promotes good workplace relations and resolves employment disputes

workplace relations act 2015

provides legal bases for wrc functions and powers