SESSION 9: DRIVERS OF SCM

Project Failure

If “_______ _______” is defined as not achieving at least one metric, it is easy for a transformation project to “fail”

Point Solution Failure

occurs when an organization deploys isolated, fragmented software applications to solve narrow, specific operational problems rather than implementing a unified, enterprise-wide system 

Managerial Responses

Are IT Failures a Thing of the Past? NO.

_______ _______:

• Efficiency improvements and price reductions (62%)

• Restructure supply chain by accelerating automation investments (e.g., AI tools) (60%)

• Broaden supplier bases (50%)

Digital Transformation

More ______ ________ = More IT project Failures!

threaten

17% of large IT projects _______ a company’s existence

meet

70% of software projects fail to _____ some objectives

AI Project Failure

Drivers of __ _______ _______

– Lack of strategic focus

– Weak senior leadership support

– Treating AI initiative as an IT rollout

– Lack of a workflow (people + process + tech) redesign

– Weak integration between human task activities and new AI tool

– Poor employee AI learning, leading to pushback, mistrust, or confusion about business goals for AI tool

Correspondence Failures

Categories of IT Development and Implementation Failures:

System design objectives are not the same as the actual system outcome (i.e., actual outcome differs from plan)

Process Failures

Categories of IT Development and Implementation Failures:

A workable information system cannot be developed on time and within budget (i.e., development process failed) 

Interaction Failures

Categories of IT Development and Implementation Failures:

The information system does not satisfy interaction objectives for end user groups (i.e., bad user interface)

Expectation Failures

Categories of IT Development and Implementation Failures:

Information system abilities do not match end user requirements (i.e., bad performance)

People, Process, Product, Technology

Development and Implementation:

Classic IT Project Management Mistakes can be made with ______, _____, ______, ______

Operational IT Failure

Failure of an existing IT system that previously worked well

• Airline and Airport Operational IT Failures

• Operational IT Failures in Banking, Cities, Military, Medical

IT Supply Chain (ICT Supply Chain)

A globally interconnected ecosystem that involves software, hardware, and services, including suppliers, vendors, and contractors

• The chain of actions that transforms raw resources into computer hardware/software, applications, and cloud subscriptions
  
  

Vendor negligence

Modern enterprise IT is a supply chain

• _______ ________ causes 65% of operational IT problems (e.g., cyberattacks, exploits, ransomware)

Third Party Risk Management

How can we reduce the amount of IT Operations Failures that Originate Across the “IT Supply Chain”?

• failures can occur: Software developers, Computer manufacturers, Microchip manufacturers, Cable/Internet fiber manufacturers and installers, IT education providers, Platform subscription (e.g., Cloud service) providers, Technical support services, Cell phone service providers, Internet service providers, Managed service providers (e.g., security), Technology repair services