relationship centered care/informed consent

relationship-centered care involves

partnership and shared decision-making

what are essential in relationship-centered care

effective comm, empathy, respect, trust

rln-centered care facilitates

optimal outcomes for both the animal and client

veterinarian terminology

compliance, adherence, concordance

informed consent in vet med

inform, documented estimate of fees expected, answer questions, ensure understanding, consent of owners should be provided in a verbal or written form and documented in medical records

owner consent increases

client satisfaction, adherence

owner consent decreases

complaints, malpractice claims

3 key challenges of owner consent

adequate info, client comprehends info, consent is given voluntarily

once adequately informed, determine client’s preferences for

diagnostic tests, treatment plans

types of patient factors

age, strength of human-animal bond w/this pet, role, prognosis, temperament, ease of administering meds, single/multiple pets in household, co-morbid conditions

types of client factors

goals/expectations, values, beliefs, resources, medical literacy, language barriers

factors of evidence-based

efficacy, risks/safety, guidelines

factors of veterinarian

knowledge, skills, confidence, experience, assumptions

factors of practice

goals, culture, policies, resources, network