Business English and Human Resources Terminology

Comprehensive vocabulary flashcards covering key business, marketing, human resources, and management terminology from Chapters 1 through 5.

Retail outlets

Shops through which products are sold direct to consumers.

Coffee chain

A group of coffee shops owned and managed by the same company.

Consumer goods

Products sold directly to consumers.

Outstanding

Superior or above average.

Language barriers

Communication problems caused by not speaking the same language.

Satisfaction levels

How pleased customers are with a service.

Convenience

Being quick and easy to do.

Usability

How easy it is to use something.

Youngsters

Young people.

Third-party retailers

Companies that sell a company's products direct to their customers.

Customer interaction

The process of a customer being affected by something, such as a brand.

Brand

A name or trademark which distinguishes a product from others.

Product placement

Paying for branded products to be shown in a film or video.

Viral marketing

Encouraging web users to pass on a marketing message to others, so that the message spreads like a virus to many users.

Searching advertising

Paying for the chance to have an advertisement display when a user searches a given keyword.

Banner ads

Small advertisements on web pages, often found at the top of a page and linking to the advertiser's site.

Upload

Send files from one computer onto the internet.

Recruitment group

A set of companies whose job is to help employers find new employees.

Recruitment strategy

A plan for recruiting new employees.

Mail-order business

A type of business in which the buyer chooses goods at home, orders by phone or on the internet, and receives the goods from the company by post or delivery service.

Craftsmanship

Great skill in a trade or craft.

Trade associations

Organised groups of companies which are set up to promote their common interests and develop business opportunities.

Counterparts

People who have similar responsibilities and perform the same function as each other.

Sustaining

Maintaining for a period of time.

Niche audiences

Target groups with a specific and limited interest.

Intrusive

Unwanted and annoying.

Longterm incentive

A scheme designed to encourage high performance and productivity over a long period.

Drive the business forward

Push a business towards growth and expansion.

Repeat business

Further business from satisfied customers.

Buzz

A feeling of excitement and energy.

Missed opportunity

A chance to do something that was not taken.

Variable performance bonus

A reward provided as a result of the high performance of a department, division or individual.

Performance related pay

A remuneration system where pay increases are linked with good performance or reaching performance targets.

Stock options

The right to buy or sell company stock at a stated price within a time limit.

Income tax statement

A document which shows an employee's earnings and tax deductions.

Accounting and tax treatment

The methods used to account for and tax income, expenditure, shares, assets, etc.

Mindset

Way of thinking.

Profitsharing

When an employer shares its profit with employees as part of an incentive plan.

Stock bonus

Free company shares, usually given to employees as a reward for past performance, which does not depend on company profit.

Employment turnover rate

The rate at which employees enter and leave a company.

Upwardly mobile

Employees who move up the career ladder quickly.

Laterally mobile

Employees who make sideways career moves to gain broader experience or move from company to company to take advantage of better salary offers.

Employment bonanza

A situation characterized by a wide choice of jobs and high demand for workers.

Track record

A history of performance and achievements.

Credibility

The quality of being trustworthy and believable.

Integrity

The quality of being honest and ethical.

High-calibre personnel

Employees who possess great competence or ability.

Multifunctional teams

Teams composed of two or more members from different departments.

Pivotal role

Being in a central or influential position.

Hands-on

Practical and actively involved.

Autonomous

Able to work and make decisions independently.

Customer retention

Keeping customers and not losing them.

Agenda

A written list of things to be discussed in a meeting.

Blanket hiring ban

A policy that halts all new recruitment across an organization.

Salary bubble

An artificial and rapid escalation in compensation levels driven by extreme competition for skilled personnel.