Comprehensive Administrative Management and Governance Notes (copy)

RECR 2003 / RELS 2003

Sport and Recreation Administration course focusing on administration competencies in sport, athletics, and recreation environments.

Course Learning Outcomes

Goals including identifying supervisor roles and evaluating strategic tools for personnel management.

Scientific Management Theory

A management theory emphasizing workflow analysis, operational standardization, and efficiency through task specialization.

Systems Management Theory

Conceptualizes organizations as interconnected systems where changes in one area impact others.

Contingency Management Theory

Suggests that the best management strategy depends on situational variables.

Authoritarian Leadership Style

A top-down management model with minimal operational choice for staff, driven by compliance.

Participative Leadership Style

Emphasizes consensus-building and collaboration among team members for decision-making.

Emotional Intelligence

The ability to perceive, understand, and manage emotions, enhancing interpersonal effectiveness.

Intrinsic Motivation

Motivation driven by internal satisfaction and personal accomplishment from completing tasks.

Extrinsic Motivation

Motivation influenced by external rewards such as pay or recognition.

Job Design

The configuration of task attributes and social settings utilized to perform work.

Equity in Distributive Justice

Allocating rewards based on individuals' work inputs and performance contributions.

Job Rotation

Systematic shifting of personnel between different job assignments to enhance skill diversity.

Financial Management Responsibilities

Includes budget formulation, cash handling, sourcing revenues, and audit accountability.

Board Governance

Structured governing bodies with authority over policy development and management oversight.

Volunteer Definition

Individuals who provide services for the community without monetary compensation.

Corporate Volunteering Initiatives

Programs that encourage employees to volunteer through corporate support.

Selection Ratio Metric

The ratio of hired applicants to the total number of applicants available.

Active Listening Principles

Emphasizing attention to the speaker without interruption while being objective.

Advertising Discrepancies

Ensuring internal choices to recruit are effective while being cost-efficient.

Conceptual Skills

The ability to understand how various organizational components integrate.

Feedback Loop in Job Design

Involves creating mechanisms for employees to receive direct feedback from their work.

Job Simplification

Breaking down complex workflows into simple, repetitive tasks to enhance efficiency.

Strategic Planning Foundations

The systematic process of envisioning an organization's future state and setting long-term goals.

The 10/5 Rule

A customer service guideline dictating interactions at specified distances.

Operational Policies

Policies translate strategic objectives into actionable administrative guidelines.

Administrative Synthesis

Balancing task urgency with relationship care to maintain staff engagement.

Volunteer Administration

The management of volunteer contributions and organizational coordination.

Behavioral Risk Management

Establishing conduct codes to mitigate organizational risks.

Cost Recovery Pricing Model

Pricing strategies intended to recover the operational costs of service delivery.

Job Enrichment

Improving a role to provide more autonomy, planning authority, and managerial responsibility.

Customer Service Excellence

Creating an environment where staff and facilities are welcoming, safe, and enjoyable.