Leadership and Communication Skills for Effective Airport Operations

Extracting relevant, valid information

Finding necessary information for decision-making while ensuring it is trustworthy and current.

Citing sources

Documenting information sources to verify the reliability of data used in decision-making.

Verbal communication

The act of conveying information through spoken words in a precise manner.

Nonverbal communication

The use of body language, facial expressions, and tone to convey messages.

Active listening

Demonstrating understanding before responding, involving paraphrasing and summarizing.

Negotiation

The process of reaching an agreement when interests differ among parties.

Conflict resolution

The broader process of addressing the root cause of disagreements and restoring relationships.

Leadership style

The pattern of behaviors a leader uses to guide a team.

Authoritative leadership

A leadership style where the leader makes decisions quickly and gives clear instructions.

Democratic leadership

A leadership style that seeks input from team members to build commitment.

Technical writing

The practice of creating clear, precise, and objective documents like reports and forms.

Organizational communication

The process of translating strategy into daily action within an organization.

Interpersonal skills

Behaviors that help in building trust and working collaboratively with others.

Stakeholder

Any person or organization affected by a decision or able to impact its success.

Motivational strategies

Techniques used to create conditions that encourage employees to perform optimally.

Validity

The reliability and trustworthiness of information.

Formal presentations

Planned and documented presentations aimed at a broad audience.

Informal presentations

Short and adaptive presentations often used for operational briefings.

Consensus-building

The process of getting agreement among stakeholders to support a decision.

Clarity in communication

Using clear, concise language to ensure messages are understood without ambiguity.

Tone in communication

The attitude conveyed in a message, which can affect how it is received.

Documenting decisions

The practice of noting down agreements and dissent to ensure accountability.

Reliability

The consistency and dependability of information over time.

Proposals for improvement

Ideas generated to enhance processes or practices within an organization.

Observable problem definition

Describing an issue based on clear and measurable criteria.

Shared criteria in negotiation

Common standards established to evaluate agreements during negotiation.

Psychological safety

An environment where individuals feel safe to take risks and voice concerns.