HTM Exam 1

traditional careers

lodging, foodservice, clubs, theme parks, casinos, airlines, travel, tourism

traditional segments of lodging/hotels

rooms, food and bev, catering/events, human resources, accounting (revenue management), engineering, sales and marketing (data analytics and brand management)

traditional segments of foodservice

independent restaurants, corporate restaurants, franchised restaurants, nightclubs, bars, managed services, catering

traditional segments of travel

cruise lines, airline, Amtrak, bus lines, rental car agencies, resorts, travel agencies, tour operators, online booking sites, destination management

nontraditional careers

sales & marketing, social media, IT, finance, revenue management, customer experience, relationship management, brand management

qualities for success in HTM

deal with stress, work with difficult customers, team player, “service spirit”, honesty, desire to grow, good communication skills, etc

career opportunities

cross training is important. progression varies

what recruiters look for

solid work experience, involvement on campus, positive attitude, good GPA, initiative, good resume, professionalism

interviews

match yourself to the job, match knowledge/skills to position, ask questions, dress for the part, arrive early, turn phone off, be polite, send a follow up note

sustainable hospitality