Ch 4 Planning & Decision Making

BUS 1170

plans that work

set goals

develop commitment to goals

develop effective action plan

track progress

maintain flexibility

SMART

specific, measurable, attainable, realistic, timely

PERT

Program, Evaluation & Review Technique

SOP

standard operating procedures

rational decision making

1. identify & define problem

2. identify decision criteria

3. weigh the criteria

4. generate alternative courses of action

5. evaluate each alternative

6. compute the optimal decision

Absolute Comparisons

each criteria compared to the standard

Relative Comparisons

each criteria compared to each other

Groupthink

individuals are reluctant to say anything contrary that would disrupt the group harmony

Affective Conflict

bad, personal

Cognitive Conflict

good, related to the problem