Sam Houston State Campus Recreation Member Services Training

Comprehensive practice flashcards covering operations, membership rules, Fusion procedures, emergency protocols, and customer service for Member Services staff at Sam Houston State University Campus Recreation.

What are the semester and summer membership rates for an Active Student (Non-Fee Paying) at the Sam Houston State University Campus Recreation Center?

$100$ for a semester and $100$ for summer.

What are the daily, semester, and summer membership rates for University Community members?

$10$ daily, $150$ for a semester, and $150$ for summer.

How is a Continuing Student defined regarding Campus Rec eligibility, and which membership options can they purchase?

A student who is accepted to the University but has not paid tuition and fees; they can purchase guest ($10$ daily) and summer ($100$) memberships.

What documentation must a member of a university affiliate organization (such as Chi Alpha, BSM, Catholic Student Center, or Campus Outreach) present to obtain a University Affiliate Membership?

They must provide a letter from their organization's advisor on official letterhead (or be on the existing approved list) stating they are a current member, with approval granted through the Senior Assistant Director and/or Coordinator.

What are the pricing and waiver requirements for Retired Faculty/Staff at the Campus Recreation Center?

There is no charge ($0$), but they must sign a membership waiver every semester.

How many guests may a Campus Recreation patron with an active membership in good standing sponsor at one time, and what is the fee per guest pass?

A patron may sponsor up to two ($2$) guests at one time at a cost of $10$ per guest pass.

What is the policy and fee difference for a LEMIT participant whose name is on the approved list versus one whose name is not on the list?

If their name is on the list, there is no fee ($0$) and the participant initials next to their name. If not on the list, staff selects the 'LEMIT NO LIST' button and charges a $10.00$ guest fee.

What are the requirements and fee for a CEMIT participant to access the Campus Recreation Center?

They must show a valid photo ID, wear proper attire, have their name on the session list on the MS iPad, and pay a $10$ CEMIT fee (no sponsor required).

Under what specific condition is a hotel guest exempt from paying for facility access?

Only if the hotel has sent over an approved list with the patron's name on it; the guest must also present their hotel room key and a valid photo ID.

What is the primary function of Membership Type Eligibility in Fusion?

To control and restrict the membership(s) that a patron is eligible to purchase for both in-person and online sales, as well as restricting allowable facility areas or access hours.

What are the facility access days and hours permitted for a patron holding a standard 'Noon Ball' membership?

Access is restricted to the gym only on Monday, Wednesday, and Friday (M/W/F) between 12:00 PM and 2:00 PM.

How does the 'Noon Ball Special' membership differ from the standard 'Noon Ball' membership regarding access and duration?

'Noon Ball Special' grants full access to the Rec Center and is a monthly membership where staff must manually set the expiration date to one month from the purchase date.

What donation requirement and duration terms apply to the 'Alumni' and 'Alumni Assoc Member Spouse' (Tier IV) memberships?

The patron must produce proof of a $100$ donation to the Alumni Association; the pass is yearly, requiring staff to set the expiration date to one year from the purchase date.

What condition must be met for a Faculty Spouse or Staff Spouse (Tier II) to purchase their membership?

They must be accompanied by their employee spouse or have previous approval by the Membership Coordinator.

What are the emergency and non-emergency extension numbers for the University Police Department (UPD) from a Campus Rec phone?

Extension 911 for emergencies, and Extension 4-1800 for non-emergencies.

What radio code is called during a fire alarm, and under what sole condition should staff call 911?

Call code 'black' over the radio to 'All Recs'. Staff must NOT call 911 unless they see smoke or flames, as the alarm at the front door automatically notifies UPD.

What radio code is announced over the radio in the event of a bomb threat?

Code 'blue' announced to 'All Recs'.

What are the mandatory attire requirements for Member Services staff on shift?

Shirt tucked in, jeans/khakis/dress pants/nice shorts (black, navy, khaki, grey), closed-toed shoes, easily readable nametag, orange hip pack, and a radio. Athletic attire of any kind is prohibited.

What is the verbatim phone greeting required when answering calls at the Campus Recreation Center, and how do you dial an outside number?

'Thank you for calling the Campus Recreation Center, this is (Your Name). How may I help you?' To dial out, press 81 followed by the phone number.

Where are valuable lost and found items stored, and what must be done if a valuable item remains unclaimed at closing time?

They are placed in the safe by the Supervisor. If unclaimed at closing time, staff calls UPD for an officer to pick it up, recording the officer's name and badge number on the log.

If a patron comes to claim a lost Bearkat OneCard, what verification steps must staff follow?

Have the patron show another form of photo ID (such as a Driver's License) to verify their identity and recite their Sam ID number.

How many business days in advance must a facility reservation request form be submitted?

At least five ($5$) business days before the event date.

At what intervals must closing announcements be broadcast over the PA system?

At $30$ minutes, $20$ minutes, and $10$ minutes before closing, as well as immediately after the actual closing time.

What is the verbatim script read over the PA system after the facility has closed?

'Attention all Rec Center Guests! All activity areas are now closed. Please remember to rack all weights and return all equipment. Thank you and have a great night!'

Under what conditions may a minor (under $18$) access the Campus Recreation Center?

As a guest continuously accompanied by a parent or legal guardian holding a valid membership, provided the guardian completes the Minor Guest Waiver.

When does the credit card machine settle, and by what time and using which code must the settlement envelope be placed in the safe?

The credit card machine settles at midnight; the envelope titled 'Settlement-(date)' must be dropped in the safe in the CHQ closet (code 1987#) before 8:00 AM.

What is the Member Services policy regarding refunds and voided transactions?

It is NEVER acceptable to refund or void a transaction at the Member Services desk; patrons must be directed to the main office suite to complete special paperwork.

When using the manual receipt book, how are the three carbon copies distributed?

The white receipt goes to the customer, the yellow receipt goes in the shift envelope, and the pink copy remains bound in the receipt book.

When an automatic sink loses power, what component pictured here should be reset, and which room controls Changing Room D's sink?

The GFCI outlet; Changing Room D's sink is powered and reset through the GFCI outlet located in Changing Room C.

Which two tools are required to replace the batteries on the facility's automatic flush toilets?

An Allen Wrench (to remove the two screws on either side of the flush button) and a Screwdriver (to remove the battery pack).

What are the rules and limits for issuing a courtesy pass to a Campus Rec member?

Members are allowed one ($1$) courtesy pass per semester if they lack their card, app, or biometrics. They must provide their Sam ID/Rec ID, match the Fusion profile photo, and entry is valid only for that day ($0$ fee).

What specific scheduling rule applies to watercraft or tent rentals initiated at the Member Services desk on a Friday?

Any watercraft or tent rental made on a Friday must extend through the full weekend.

Where must returned watercraft and tents be checked in, compared to general outdoor rental gear?

Watercraft and tents must ONLY be returned to and accepted by the Outdoors team at the climbing center (for quality evaluation), whereas general items can be checked in at the Member Services desk at any operating hour.

Under what condition is a patron exempt from paying for a separate Fitness Assessment program when purchasing personal training?

When they purchase between five and fifteen ($5$–$15$) personal training sessions, the fitness assessment is included.

What are the prices for a non-student affiliate to purchase a single group fitness daily pass versus a semester group fitness pass?

$5$ for a single class day pass and $30$ for a full semester pass.

What are the fine amounts for an Intramural Forfeit, Intramural Double Forfeit, and Esports Forfeit?

Intramural Forfeit is $25$, Intramural Double Forfeit is $50$, and Esports Forfeit is $10$.

What are the seven ($7$) required pieces of patron information needed to create and save a New Member profile in Fusion?

1. First Name, 2. Last Name, 3. Date of Birth, 4. Gender, 5. Eligibility, 6. Phone Number, and 7. Email Address.

What are the required procedural steps for taking and uploading a new member's profile picture?

Direct the patron to the blank gray wall, take a landscape photo from shoulders up using the MS iPad, email it to the MS Gmail with their name in the subject line, save it in Documents on the POS computer, then select 'Take Photo' and 'import image from file' in Fusion.

What details must be emailed to the Membership Coordinator after successfully creating a profile and selling a membership to a new member?

The patron's full name and their profile number (a randomly generated number starting with 'M-').

When selling a standard semester membership in Fusion, what default ending dates are assigned for Fall and Spring semesters?

By default, the membership ends at either the end of December for the Fall Semester or the end of May for the Spring Semester.

When completing the physical membership waiver during a sale, which sections are filled out by the patron versus the staff member?

The patron fills out the top box and signs the bottom; the staff member fills out the second box with the membership type (Tier and name) and duration (start and end date).

According to the Campus Rec radio protocol, which staff positions correspond to Rec 1, Rec 2, and Rec 6?

Rec 1 is Operations Supervisor, Rec 2 is Member Services, and Rec 6 is Operations Managers.

Which radio call numbers designate Aquatics, Rockwall, and Intramurals?

Rec 9 is Aquatics, Rec 10 is Rockwall, and Rec 11 is Intramurals.

Which radio call numbers are assigned to the Operations Assistant Director and Operations Senior Assistant Director?

Rec 17 is Operations Assistant Director, and Rec 18 is Operations Senior Assistant Director.

What are the '3 C's' and their specific meanings during emergency radio communication at Campus Rec?

CLEAR: Where you are, and what specifically is happening; CONCISE: State only relevant information; COMPLETE: What is needed and from who.

What incident does radio call 'Code Yellow' signify?

Patron Incident.

What are the Fall/Spring operating hours for the CRC Facility on Monday through Thursday compared to Friday?

Monday through Thursday: 6:30am–10:00pm; Friday: 6:00am–8:00pm.

What are the facility operating hours for the CRC Facility during the Summer, Monday through Friday and on weekends?

Monday through Friday: 9:00am–6:00pm; Saturday and Sunday: CLOSED.

How does a Member Services staff member run their Tender Summary report at the end of their shift in Fusion?

Click the triangle at the top of the 'sales' tab, select their name under Tender Summary, and select 'Yes' to run the report.

What number sequence format is assigned to Rec ID cards for non-Bearkat OneCard holders, and how much is a replacement card?

A nine-digit number beginning with 999 (999######), with a replacement fee of $5$.