Clinical Communication and Patient Scenarios Flashcards

Flashcards covering clinical communication standards, patient refusal of care, against medical advice (AMA) documentation, and responding to inappropriate patient behavior.

"Let me find out, and I'll get back to you"

The appropriate professional phrasing to use when answering a patient, rather than saying "I don't know."

Joe

The alert and oriented patient in the scenario who refuses to go to his amputation appointment and is asked to sign documentation.

CNA

The healthcare role referenced by the patient's daughter when inquiring about the staff member caring for her dad.

AMA

An acronym standing for "against medical advice," which is the document a patient signs when refusing a procedure, surgery, or treatment.

Alert and oriented

The cognitive state a patient must possess in order to be responsible for signing an AMA (against medical advice) document.

Dementia patient

An example given of a patient who is not alert and oriented, raising questions about whether decision-making responsibility falls to a PR.

PR

The representative or proxy queried regarding responsibility for care decisions when a patient is not alert and oriented.

Response to inappropriate patient touching

Directly telling the patient that the behavior is inappropriate and not allowed, and stating that it will be reported.