LCS: T2 L5

Etiquette

the conduct or procedure
required by good breeding or prescribed by
authority to be observed in social or
official life.

Workplace etiquette

refers to how you
carry yourself, treat your coworkers, and
respond to different situations. Good
etiquette shows you are professional,
respectful, and dependable.

Punctuality and Attendance

Being on time shows that you respect your work, your coworkers, and your responsibilities. Doing otherwise may create bad impressions

• Appearance and Grooming

How you present yourself affects how others treat you.

• Respect in the Workplace

Respect means treating everyone, from your boss to the janitor, with kindness and consideration.

• Workplace Decorum

Decorum refers to
appropriate behavior,
how you act, move,
and speak in the
workplace

• Responsibility and Accountability

• means doing your job without constant supervision.

• means owning up when you make a mistake instead of blaming others.

  
  
  

Communication Etiquette

• Knowing when to speak and when to listen.
  Not every conversation requires your
  opinion.

• Giving credit to others. Acknowledge the
  people who contributed to your success.

• Knowing how to disagree respectfully.
  Challenge ideas without attacking the
  person.

Digital Etiquette

Professionalism also applies to emails, group chats,
and online meetings.

• Knowing when to use CC, BCC and reply-all.
  Include only the people who need the
  information.

• Avoiding unnecessary messages outside working
  hours. Unless urgent or expected, respect
  personal time.

• Being careful with screenshots. Private
  conversations should not be shared without
  appropriate permission.

Netiquette

This refers to good
manners when
communicating online.

Phone Etiquette

Answer calls professionally.
Say your name and your
company. Avoid loud ringtones and using your
phone during meetings.

Communication channels

Use the right tool for the right
message. Use email for formal
communication, chat for quick
updates, and face-to-face when
the topic is sensitive or
complex.

Data Privacy

• Never share or post private work
  information. Posting a screenshot of a
  customer’s order on social media is a
  violation.

• The Data Privacy Act of 2012 (R.A.
  10173) protects personal and sensitive
  information.