HVAC Refrigeration — Knowledge Management & Information Technology (Business Operations/21st Century Skills)

Office Equipment

Everyday tools used to carry messages such as voice, text, images, and documents.

Voice over IP (VoIP)

A technology that allows phone calls through the internet, integrating features like dispatch systems and call recording.

Two-way Radio

Portable communication device used for group communication on job sites, where cell service may be weak.

Fax Machine

Device that transmits documents over a telephone line; electronic fax services send/receive faxes via email.

Scanner

Device that converts paper into digital files (PDFs or images); often used to save signed documents.

Public Address System

A system used to broadcast announcements in a building or area.

Word Processing Software

Application used for creating documents that require narrative clarity, such as reports and procedures.

Email

A digital communication tool used for professional communication and documentation, including approvals and quotes.

Spreadsheet Software

Application for organizing information in rows and columns, used for analysis and tracking.

Database

A structured collection of related data designed for reliable storage, fast searching, and multi-user access.

Access Control

Measures that ensure only authorized individuals can view or edit data.

Data Integrity

The accuracy and consistency of data over its lifecycle.

Authentication

The process of verifying the identity of a user, device, or other entity in a computer system.

Confidentiality

Ensuring that sensitive information is accessed only by authorized individuals.

Task List

A tool that captures actions that need to be done, often without a fixed time assigned.

Netiquette

The code of acceptable behavior and communication on the internet.

Privacy

The protection of personal information from unnecessary disclosure.

Presentation Software

Application used to create visual presentations to communicate information effectively.

Electronic Media

Various platforms including email, messaging apps, and video calls that facilitate digital communication.

Backup

A copy of data stored separately to protect against data loss.

Cloud Storage

Online storage that allows data to be saved and retrieved over the internet.

Task Reminders

Notifications set to prompt the user of upcoming tasks or deadlines.

Audit Logs

Records that document who accessed or modified a system and when.

Encryption

The method of protecting data by converting it into a code to prevent unauthorized access.

Collaboration Tools

Applications that allow multiple users to work together on projects in a cohesive manner.

Service Life Cycle

The process from the creation to the completion and retention of service business records.