Customer service phrases p.1

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8 Terms

1
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ANSWERING THE CALL AND GREETING THE CUSTOMER


  • ​Hello, (company name) this is (name) from customer service. How can I help you today?


2
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ANSWERING THE CALL AND GREETING THE CUSTOMER



  • ​Hello, thank you for calling (company name). This is (name) from customer service speaking. What can I help you with today?


3
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TRANSFERRING THE CALL AND PUTTING THE CUSTOMER ON HOLD

  • I understand. I'm going to put you through to our (name of department) so they can help resolve this issue. Is it okay if I put you on hold for a moment?


4
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ASKING FOR CUSTOMER INFORMATION


  • ​Absolutely. Could I please get your full name to check that order for you?


  • ​Great. Could you please give me your customer/account number?


5
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ASKING FOR CUSTOMER INFORMATION

  • ​No problem. Do you happen to have the order number so I can bring it up?


6
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ASKING FOR CUSTOMER INFORMATION

  • ​I see. Could you please give me the account number listed on the invoice


7
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CLOSING THE CALL

  • ​Great, well thank you very much for calling and have a great day/evening/weekend


8
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CLOSING THE CALL

  • ​Thanks again for your call. Do you have any other questions?

  • ​Well, I'm glad I could help you resolve this issue. Is there anything else I can help you with today