Manage + Behavior

What is Organizational Behavior (OB)?

A field studying, explaining, and improving attitudes and behaviors in organizations.

What are the 3 types of job performance?

Task performance, Organizational Citizenship Behaviors, Counterproductive Work Behaviors.

What is task performance?

Employee behaviors directly involved in transforming organizational resources into goods or services.

What are the 3 types of organizational commitment?

Affective, continuance, and normative commitment.

What are the main responses to negative workplace events?

Exit, voice, loyalty, and neglect.

What are the major personality taxonomies on the study guide?

Type A/B, MBTI, and the Big Five.

What does Attribution Theory address?

How people explain the causes of behavior and events.

What should you know about decision making?

Decision-making models, biases, and errors.

What are the types of affective experiences?

Affect, emotion/feelings, and moods.

What is Emotional Labor?

The management and expression of emotions during workplace interactions.

What is Emotional Contagion?

The spread of emotions between people.

What major topic connects workplace pressure and employee well-being?

Stress.

What is job satisfaction?

A pleasurable feeling resulting from perceiving that one's job fulfills important job values.

What are the four content theories of motivation?

Maslow, Herzberg, McGregor, and McClelland.

What do the content theories of motivation have in common?

They explain motivation based on underlying needs or content.

What contemporary motivation theories are listed?

Reinforcement, Job Characteristics, Goal Setting, Expectancy, and Equity Theory.

What does Goal-Setting Theory state?

Specific and difficult goals motivate performance.

What does SMART stand for in goal setting?

Specific, Measurable, Achievable, Relevant, Time-bound.

Julia quits her organization because she is dissatisfied. Which response?

Exit response.

John stays because he loves working at his company. Which commitment?

Affective commitment.

Surface acting deals mainly with what type of emotions?

Displayed emotions.

Julia slams magazines into the trash after her boss yells at her. What is this example testing?

The distinction between affect, thoughts, moods, and emotions.

What is personality?

Structures and propensities inside people explaining characteristic patterns of thought, emotion, and behavior.

How is the exam structured?

40 multiple choice, 10 fill-in-the-blank, and 1 essay; 250 points total.

What should you be prepared to do with BADM 3740 concepts?

Define key constructs, identify theory elements, and apply concepts to real-world scenarios.