Telephone Banking

Telephone banking - what is it?

Banking by phoning your bank to check balances, make payments or ask questions.

Telephone banking - why is it important?

It gives access to banking for people without internet access or who prefer to speak to someone.

Telephone banking - advantages

You can talk to a real person, it needs no internet, and it is useful for people with disabilities.

Telephone banking - disadvantages

Long waiting times, limited hours with some providers, and security checks can be slow.